Job Description

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil , and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

As an Account Manager, you will play a pivotal role in shaping customer relationships, driving revenue, and integrating customer insights. This role combines aspects of account management and project management, making it ideal for those excited about solving new problems in the AI space. If you're a sales-driven Account Manager looking for an extremely fast-paced environment, this is the right role for you.

You'll own every facet of the customer lifecycle post-sale while collaborating with cross-functional teams to deliver exceptional results. This role requires both relationship management and tactical execution, perfect for someone who thrives in a fast-paced, dynamic environment. This role is in-person 5 days/week in our San Francisco office.

Responsibilities:

• Proactively manage customer relationships, owning the full lifecycle to ensure long-term success.
• Build and maintain a pipeline of cross-sell opportunities, product upgrades, and contract renewals to achieve revenue targets.
• Develop expertise in understanding customer pain points and design tailored solutions to address their biggest challenges.
• Manage cross-functional initiatives across Sales, Product, and Engineering to deliver value to customers.
• Lead customer lifecycle touchpoints such as renewals, executive business reviews, and stakeholder engagements.
• Track and analyze customer success metrics, ensuring continuous improvement in outcomes.
• Develop and scale repeatable processes for long-term customer and business success.

Qualifications:

• 3+ years of experience in account management, customer success, sales, or roles like product management, engagement management, or operations.
• A proven track record of meeting and exceeding revenue targets through cross-selling and customer growth.
• Exceptional communication, presentation, and interpersonal skills to manage both internal and external stakeholders.
• Strong cross-functional collaboration skills, with the ability to influence diverse teams.
• A bias toward action, with a focus on solving immediate problems while designing scalable, repeatable solutions.
• Experience managing complex customer relationships and navigating multi-stakeholder environments.

Benefits:

• Comprehensive medical, dental, and vision benefits.
• Flexible vacation policy-take what you need to recharge.
• Daily meals and snacks to keep you energized and focused.

Job Tags

Contract work, Flexible hours,

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