Job Description
Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
This position is part of the
Scientific Applications Support Department located in
Coralville, Iowa and will be
onsite. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!
In this role, you will have the opportunity to: - Communicate with and support customers, in a timely manner, to provide pre- and post-sales technical support for a growing product offering
- Answer customer inquiries received by phone, email, and chat and document all customer interactions in IDT's Customer Relationship Management (CRM) database
- Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases
- Support the complaint triage and investigation process and assists with complaint resolution by determining the cause of the problem, selecting, and explaining the best solution to solve the problem, and expediting resolution to the customer's satisfaction
- Handle the intake and completion of custom design requests
The essential requirements of the job include: - Bachelor's degree in life sciences (Biology, Molecular Biology, Chemistry, Biochemistry, etc.) or related scientific field
- 3+ years of experience with genomics applications in an industry or academic research laboratory environment
- Demonstrated ability to analyze data, identify key issues, and solve problems using critical thinking skills
- Excellent communications skills
It would be a plus if you also possess previous experience in: - Advanced Degree (Master's or Ph.D.) in a relevant scientific discipline (biology, biochemistry, molecular biology)
- Previous experience in a customer-facing role
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. Integrated DNA Technologies, Inc.
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