Job Description

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Assistant Manager – Hand & Stone Massage and Facial Spa, Carytown Are you a responsible, dependable individual with excellent communication, management, and sales skills? Hand & Stone Carytown is seeking a motivated Assistant Manager to join our team and help lead one of the top-performing spas in the Richmond market. This is an exciting opportunity to support the Spa Manager in overseeing day-to-day operations and assisting in leading a high-volume spa. We are looking for someone who is goal-oriented, can lead by example, and possesses strong sales and management skills. Position Summary: As the Assistant Manager, you will work closely with the Spa Manager to ensure the smooth operation of the spa. Your responsibilities will include, but are not limited to: Achieving membership sales goals. Communicating sales promotions and service options to clients. Managing client appointments, including scheduling and confirmations. Greeting clients and assisting with check-ins and check-outs. Maintaining knowledge of our products and services to provide clear and effective communication. Assisting with the execution of daily operational tasks and goals. Upholding cleanliness standards across the spa. Effectively communicating with staff to optimize the appointment schedule. Handling data entry and appointment bookings. Managing staff schedules for the front desk, massage therapists, and estheticians. Overseeing staff training and development. Managing inventory and ordering retail and professional products. Assisting in the creation and implementation of sales goals for staff. Ensuring adherence to corporate protocols. Position Requirements: Proven sales experience with a track record of success; membership sales experience is a plus. Strong leadership skills and a desire to advance into top-level management roles. Availability to work flexible hours, including nights, weekends (Sundays), and holidays. Excellent verbal and written communication skills. Ability to stay organized, prioritize tasks, and multitask in a fast-paced environment. Proficiency in computer systems; experience with retail/appointment booking software is a plus. Strong team player who can also work independently with minimal supervision. Problem-solving skills, especially in customer conflict resolution. If you're ready to take the next step in your management career and contribute to a thriving team, we’d love to hear from you! I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee. #J-18808-Ljbffr Hand & Stone Carytown Richmond

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