Job Description

Job Description: At Hand and Stone, opportunity knocks. We are currently seeking an energetic and reliable Assistant Spa Manager to help us open our New Spa in Monroe, NY in Orange County coming soon at the end of June 2025! Are people often impressed with your organizational skills? Would you consider yourself to be an enthusiastic individual with a drive for success? Are you a self-proclaimed “self-starter”? This position is designed for people who are interested in learning about the wellness industry and growing in their career. Our ideal candidate will have a minimum of 2 years of sales and customer service experience. As the Assistant Spa Manager, you will assist in the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Assistant Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work! Please come join us if you: Have a great personality and excellent interpersonal skills! Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue. Are a dynamic leader who can manage a diverse staff. Have great communication skills and connect well with staff and stakeholders. Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations). Are an empathic individual who can put yourself in someone else’s shoes. Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry. Responsibilities: Overcome objections during the sales process and increase the membership base. Execute marketing strategies aimed at maximizing revenue and profits. Perform data analysis that drives business decisions and success. Use sound judgment, work independently, with minimal supervision. Plan and direct to meet the daily needs of the operation. Track staff schedules efficiently to optimize capacity, revenue, and profits. Maintain the utmost cleanliness and soothing ambiance of the premises. Manage inventory effectively. Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints. Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations. Hire, train, supervise, develop, mentor Sales and support team members according to Hand & Stone policies and procedures. Motivates and empowers the team to achieve high standards. What’s in it for you? A great opportunity to implement creative strategies to help our new spa become as successful as possible! Growth opportunities. Competitive compensation. Commission opportunities and generous bonuses. Employee discounts. Employee referral bonuses. Quarterly Bonus. Holiday Bonus. Profit Sharing. Company parties. #J-18808-Ljbffr Hand & Stone Franchise Corp

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