Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
Displays a courteous and helpful attitude at all times when dealing with the public and builds rewarding relationships.
Greets guests in a fast, efficient and friendly manner, upon arrival to outlet.
Restocks all items and products in area as needed.
Monitors alcohol consumption by guests, adhering strictly to Delaware Park policy and Delaware state law.
Ensures that work area is clean and sanitary in accordance with local, state, and federal health department codes.
Relays all guest compliments and complaints to food and beverage supervisor, outlet manager, and shift managers.
Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
Communicate (both written and verbal) with and promote positive team member and guest relations.
Maintain professionalism at all times when working with other team members and/or guests.
Performs all other duties as assigned.
Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
Must possess an ABC Servers card and/or TIPS equivalent.
Act with discretion and maintain confidentiality in handling sensitive information.
Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
Must be able to walk and stand for at least a full eight (8)-hour shift.
Must be able to lift, up to 25 lbs in weight and ability to bend, reach, pull, push, kneel, squat and grasp as needed.
Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
Zone assignments covering large areas with long walking distances, work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.
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