Job Description
Overview Live the Island Life as a Bartender at Tommy Bahama Resort Tommy Bahama Miramonte Resort is more than just an island-inspired brand - it's a lifestyle. At our resort, we bring the spirit of paradise to life through exceptional service, warm hospitality, and unforgettable experiences. As a Bartender, you will play a key role in delivering a laid-back yet refined guest experience by crafting high-quality beverages and connecting with guests in true Tommy Bahama style.
Salary Rate: $16.50/hr
Responsibilities Key Responsibilities: - Create classic and signature cocktails with consistency, flair, and attention to detail
- Provide warm, personalized service that reflects Tommy Bahama's relaxed and upscale environment
- Engage guests with genuine hospitality, offering drink recommendations and insights into the resort's offerings
- Maintain an inviting, clean, and well-stocked bar that adheres to health and safety standards
- Accurately handle POS transactions, tabs, and cash/credit card payments
- Ensure responsible alcohol service in compliance with local laws and company policies
- Collaborate with the resort's culinary and service teams to ensure a seamless guest experience
- Participate in resort events and themed promotions as needed
- Stay informed about seasonal menus, resort happenings, and local attractions to enhance guest interaction
Duties and Responsibilities: • A warm personality, attentive, and presentable.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Responsible for maintaining cleanliness in the bar area (sweeping, moping, washing dishes, wiping counters etc.)
• Maintains cleanliness of walk-ins and reach-in coolers
• Ensures cleanliness of bar utensils and glassware during and after service
• Ensures opening, ongoing and closing side work is complete
• Starts the day counting an opening bank, ability to make proper change for cash orders
• Ensures end of shift bank is balanced with appropriate procedures followed in daily drop
• Obtains credit cards or room information to begin tabs
• Must ensure bookkeeping and proper payment is received
• Maintains seasonal liquor, beer and wine pars
• Properly reports tips and hours at the end of each shift using the proper documents for recording
• Ensures supplies/ingredients are properly stocked before, during and after shift
• Always maintains a professional demeanor and attitude
• Maintains a professional appearance. Follows all Miramonte Resort dress code standards
• Performs other related duties as assigned
• Mixes ingredients to prepare cocktails and other beverages according to recipe
• Able to make basic cocktails that will be requested by guests outside of the drink menu, with the ability to look things up and adhere to drink requests if not known
• Adheres to all RBS, ABC, and Food Handlers standards as well as all Miramonte Resort policies
• Takes food and beverages orders, using POS system to ring items in
• Checks identification to verify age requirements for alcohol purchase/consumption
• Offers menu advice and suggestions to guests
• Maintains a strong knowledge of beverage trends
• Provides general resort and area information for guests
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Up sells other resort services and amenities to guests
• Communicates all pertinent information about guests or menu/cocktail changes to the Grapefruit & Basil dining team
• Maintains constant awareness of safety issues, (i.e., broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) reporting all safety incidents to Manager on Duty
• Follows through on lost and found procedures. No articles shall be removed from occupied guest spaces. Absolute respect for guest property should always be exercised.
• Maintains a commitment to customer service and guest satisfaction
• Resolves guest issues promptly and with great care and effectiveness
• Offers warm and sincere welcome/farewell for all guests of Miramonte Resort including use of guest name & good eye contact with each guest
• Interacts with resort staff in a professional manner, assisting other departments with necessary information and help if needed
• Remains alert, courteous and helpful to the guests and colleagues at all time
Qualifications Prerequisites: • Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations' skills.
• Must be at least 21 years of age
• Must be able to read, write and speak English
• Possess valid RBS certification
• Possess valid Food Handler's card upon hire
• Able to accurately follow instructions, both verbally and written
• Be highly detail oriented
• Able to work in a fast-paced environment
• Possesses excellent communication skills
• Be professional in appearance and demeanor
• Always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Ability to resolve problems/conflicts in a diplomatic and tactful manner
• Have a passion for creating an exceptional experience for all guests
- Minimum 1-2 years of bartending experience in a high-end resort, restaurant, or hospitality setting
- Strong knowledge of mixology, wine, beer, and spirits
- Excellent interpersonal skills with a guest-first attitude
- Ability to multitask in a high-volume environment while maintaining a calm, positive demeanor
- Must meet legal age requirements to serve alcohol
- Availability to work evenings, weekends, holidays, and during resort peak seasons
- Certification in responsible alcohol service (e.g., TIPS, ServSafe Alcohol) preferred
- Riverside County Food Handler Certification preferred
Education/Experience: • At least one-year bartender experience preferred
• At least one-year food & beverage experience preferred
• At least six months experience with POS systems preferred
Physical Requirements: The physical requirements are representative of those that must be met by the team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.
• Able to frequently lift and carry up to 25 lbs. at shoulder height
• Able to frequently lift and carry up to 50 lbs.
• Able to bend, squat, push and pull frequently
• Able to be outdoors in all weather
• Able to perform simple grasping, fine manipulation, squeezing, shaking, overhead reaching and repetitive hand & arm movements frequently.
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