Job Description
Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we’ve been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.
POSITION OVERVIEW:
Under the direction of the Director of Operations, the Call Center Manager will oversee Primary Care’s Call Center operations and personnel. They will ensure staff are trained appropriately to consistently deliver an excellent customer experience and efficiently address the needs of the caller. This role is also responsible for establishing efficiency and quality goals for the department, collaborating with Site Managers to address and resolve patient concerns on a systems level, and collaborating with Health IT staff to expand the patient’s ability to contact the center through means such as portals or online appointment requests.
This Position pays: $33.51 per hour.
KEY ESSENTIAL FUNCTIONS:
REQUIREMENTS:
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