Chat Support Advisor Job at Total Shape, United States

S2JUeWx5aTlGdU9ac08reWxFK1NZeURkU0E9PQ==
  • Total Shape
  • United States

Job Description

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering  comprehensive information tailored to your health and fitness journey. Our mission is to help you make  informed decisions that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an  exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are  health and fitness experts , including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who  write, fact check, review and constantly update our collection of 2,000+ articles.

The Role

Company: Total Shape

Location: Remote

Monthly Salary: $1,200 – $1,500 (USD), depending on experience

Role Overview:

We’re looking for a friendly, detail-oriented Chat Support Advisor to join our customer service team. You will be the first point of contact for our customers via live chat, ensuring prompt, accurate, and helpful responses.

Key Responsibilities:

  • Respond to customer inquiries via live chat, email, and messaging platforms promptly.
  • Provide accurate information about our products, services, and policies.
  • Assist customers with troubleshooting issues and resolving concerns.
  • Maintain a professional, empathetic, and customer-focused tone at all times.
  • Escalate complex issues to the appropriate department when necessary.
  • Keep records of customer interactions and feedback to improve service quality.

What We Offer:

  • Competitive monthly salary of $1,200 – $1,500 .
  • 100% remote work opportunity.
  • Paid training and continuous learning resources.
  • Supportive and collaborative work culture.
  • Opportunities for career growth within the company.

Ideal Profile

Qualifications:

  • Excellent written communication skills in English.
  • Previous experience in customer service, preferably in chat-based support.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
  • Basic technical troubleshooting skills.
  • Willingness to work flexible hours, including weekends if needed.

What's on Offer?

  • Work within a company with a solid track record of success
  • Flexible working options
  • Opportunity to make a positive impact

Job Tags

Full time, Flexible hours,

Similar Jobs

American Airlines

Flight Attendant Trainee Czech and English Bilingual Job at American Airlines

 ...the world of possibilities at 35,000 feet and beyond? As a Flight Attendant at American Airlines, youll bring professionalism, care, and...  ...Whether you stay in the skies or grow into leadership or corporate roles, this is your entry point into a world of opportunity... 

Max Mara Fashion Group

Tailor/Seamstress, MaxMara Chicago Flagship Job at Max Mara Fashion Group

Essential Job Functions Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues in a swift and effective manner that complies with company guidelines. Maintain the alterations...

Red Wing Shoe Company Inc

Scarlet Kitchen & Bar - Wait Assistant Part-time Job at Red Wing Shoe Company Inc

 ...Scarlet Kitchen & Bar - Wait Assistant Part-time The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality... 

Concrete Strategies LLC.

Recruiter Job at Concrete Strategies LLC.

 ...compliance with hiring practices and regulations. College and Internship Recruitment : Assist in college recruiting events, manage...  ...summer intern program. Requirements An associates degree in HR, business, or a related field (bachelors degree preferred).... 

undefined

Sales Representative - Grocery Job at undefined

 ...Job Description Requisition ID: 36661 A Career in Beer and Beyond: Coors Distributing Company (CDC) is one of the nations leading beer distributors based out of Denver, CO. We are the critical link between our brewery suppliers that produce the beer and the...