Job Description
REPORTS TO: Chief Financial & Operating Officer
FLSA JOB CLASSIFICATION: Exempt, 12 Month Position, 7:30 - 4:30 p.m. M-F
JOB PURPOSE: The Coffee & Smoothie Shop Manager oversees daily operations of Greensboro Day School's on-campus coffee and smoothie shop, ensuring exceptional service, high-quality beverages, and a welcoming environment for students, faculty, staff, and visitors. This role manages barista staff and a full-time cashier, maintains inventory and equipment, and leads a culture of hospitality aligned with GDS's mission and values.
This is a 12-month, on-campus position, five days per week, 7:30 a.m. - 4:30 p.m. Monday through Friday, including a few evenings and weekends each year for special events on campus.
The Manager models the GDS Community Cornerstones of Respect, Kindness, Integrity, and Responsibility.
PRIMARY RESPONSIBILITIES: - Manages daily shop operations including scheduling, staffing, and workflow efficiency
- Ensures high-quality preparation of espresso drinks, smoothies, and other menu offerings
- Monitors and maintains product inventory; places orders and tracks usage to manage costs
- Develops and updates menu offerings in alignment with student preferences and campus wellness initiatives
- Oversees safety, sanitation, and cleanliness standards in compliance with health department guidelines
- Hires, trains, supervises, and evaluates baristas and cashiers (including student workers, if applicable)
- Provides guidance on beverage preparation, customer service, and operational procedures
- Fosters a positive, collaborative, and service-minded culture among team members
- Creates a warm and inclusive environment consistent with GDS's school culture
- Builds strong relationships with students and employees to understand needs and improve offerings
- Manages POS operations, cash handling procedures, and daily reconciliation
- Assists in budget planning and monitors expenses to ensure efficient operation
- Maintains equipment functionality and coordinates repairs and service as needed
- Ensures compliance with school policies and operational standards
ADDITIONAL RESPONSIBILITIES: - Works occasionally after hours for special events
- Performs other duties as assigned by the Head of School
GDS Cultural Competencies
GDS Employee Skills
- Human-Centered
- Data-Informed
- Empathetic
- Collaborative
- Professionalism
- Technologically Fluent
- Adaptable & Growth Mindset
- Inclusive
- Productive conflict resolution
- Integrity
- Welcoming
- Respectful
- Listens to Understand
- Relationship-Focused
- Student-Centered
- Field Expertise
- Coachable
- Lifelong Learner
- Kind
Position Requirements
- Associate's or bachelor's degree in hospitality, business, or related field preferred
- Minimum 2 years of experience in food service leadership
- Minimum of two years in coffee shop or café management strongly preferred
- Strong barista skills including espresso preparation, drink presentation, and recipe consistency
- Knowledge of smoothie production, fresh ingredients, and nutrition best practices is a plus
- Excellent customer service, communication, and team leadership skills
- Proficient with POS systems and basic financial reporting
- Ability to lift up to 30 pounds and work on your feet for extended periods
WORKING CONDITIONS: The work environment for this position can include sedentary and confined to an office, external professional development that may require travel, and active participation in school events. Extended work hours are common. Some weekend, evening, or early morning work may be required from time to time. The noise level in this work environment is moderate to high.
PHYSICAL REQUIREMENTS: Primary functions require sufficient physical ability and mobility to work in a retail food setting; to stand or sit for prolonged periods of time; to operate equipment and tools that require safety protocols, occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry (ability to lift up to 50 pounds), push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
DIRECT REPORTS: None
Job Tags
Full time, Work at office, Monday to Friday, Weekend work, Afternoon shift, Early shift,