Job Description
Computer Repair Field technician
We are looking for a self-motivated technician to provide assistance with computers, software, cloud applications and monitoring systems. As a field technician you are responsible for responding to onsite calls as well as phone calls, online chats, and email; offering tech support to customers. You will also support in triaging calls that should be escalated.
This is primarily a Repair role. hardware repair/troubleshooting with some local and cloud software troubleshooting (60/40)
Benefits:
Responsibilities
REQUIREMENTS:
At HSL, we are in the business for the long term (we pride ourselves in having some clients for > 20 years). As such, we focus our efforts on what we can do to best support our clients business processes. We feel strongly that our client’s success is our success.
Internally we have guiding statements and principals that we use as touchstones; Be pleasant, supportive and helpful. Be respectful of our clients time. Take charge of client problems and fix them. If you are having trouble solving a problem, escalate to Senior staff before it negatively affects our clients businessAt HSL, we are in the business for the long term (we pride ourselves in having some clients for > 20 years). As such, we focus our efforts on what we can do to best support our clients business processes. We feel strongly that our client’s success is our success.\r\n\r\nInternally we have guiding statements and principals that we use as touchstones; Be pleasant, supportive and helpful. Be respectful of our clients time. Take charge of client problems and fix them. If you are having trouble solving a problem, escalate to Senior staff before it negatively affects our clients business
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