Job Description

Job Description

Job Description

At Orion180, we don’t just stand out for what we do - we shine because of how we do it. By integrating cutting-edge proprietary technology, innovative solutions, and compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the global premier provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

We provide paid training and a clear path to grow with us.

Are you ready for a job where you can learn, grow, and be part of something innovative? Orion180 Technologies is hiring Customer Service Representatives to support our new smart products AWTOS (Auto Water Turn Off System) and PryzmIQ .

You don’t need a tech background—we’ll train you from the ground up. All you need is great communication skills, a good attitude, and the drive to learn.

Who We Are – Orion180 Technologies

Orion180 Technologies is the technology powerhouse behind Orion180. We’re a fast-growing company that’s building smart, modern solutions to improve the way insurance (and eventually financial services) work. Our goal is simple: use innovation and cutting-edge tools to make life easier for customers and more efficient for the businesses we support.

As a team member here, you won’t just be doing a job, you’ll be part of a company that values growth, creativity, and forward thinking. Whether you're supporting customers, solving tech issues, or learning new skills, you'll be part of something bigger. We’re growing fast, and that means there are real opportunities for you to grow with us.

If you're looking to start or grow your career in a tech-driven company that values its people just as much as its products—you’re in the right place.

What You’ll Do

As a Customer Support Representative for Orion180 Technologies, you’ll be the go-to person for homeowners and contractors who need help installing and using our smart water leak detection system. You’ll guide them through setup, troubleshoot issues, and make sure they feel confident using the product. Here's what your day-to-day might look like:

• Help customers and contractors over the phone or by email with questions about AWTOS installation, setup, and usage.
• Walk users through connecting to WiFi and mobile apps for inspections and AWTOS , making sure everything is working properly.
• Troubleshoot technical issues , from connection problems to sensor alerts, and provide easy-to-follow solutions.
• Explain how the product works in clear , simple language, even to people who aren’t tech-savvy.
• Work with contractors who are installing the system in homes , helping them understand device placement and system testing.
• Document calls, solutions, and feedback to help improve our products and support tools.
• Stay up to date on product updates, features, and installation best practices.
• Collaborate with teammates and technical specialists to solve tougher issues when needed.
• Keep a calm and positive attitude , even when customers are frustrated or confused.

What You’ll Get:

• Competitive $21.64/hour starting pay
• Training & Development : Benefit from comprehensive in-house training designed to set you up for success.
• Opportunities for advancement —move into other roles like tech support specialist, team lead , or product specialist
• Flexible in-office shifts —pick one that works for you

We’re Looking For Someone Who Is:

• Comfortable using technology like apps, WiFi, and smart home devices (or willing to learn)
• A clear communicator (written and spoken)
• Patient and friendly, even under pressure
• Motivated to grow professionally
• Able to follow instructions and procedures
• A quick learner in a fast-paced environment

Minimum Requirements:

• Education : Bachelor’s Degree preferred. High school diploma or GED required; must be at least 18 years old.
• Required Experience :
  • Minimum of 1 year of experience in a technical support call center, help desk or field service environment required.
  • Proficient with home-based wireless networking solutions, IOT and smart home devices
  • Basic experience with mobile devices (Android and Apple) and digital voice assistants
  • Skilled in written and verbal business communication
• Preferred Experience : Familiarity with Personal Lines insurance and customer databases is a plus.

Ready to Start Your Career?

Apply today and take the first step toward an exciting future with Orion180 Technologies!

While performing general duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, being able to lift light objects (<25lbs), and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist or squat down to open/close cabinets, and reach for files or other standard office-type objects.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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