Job Description

Job Description

Job Description

Electronics Accessories company looking for a Customer Service Representative/Office Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues via chats, emails and telephone calls.

Customer Service job tasks and responsibilities include:

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• Resolve customer complaints via phone, email, or social media platforms.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Assist with repairs and replacements.
• Handle customer replacements to ship out.
• Advise on company information.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Utilize computer technology to handle high call/email volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.

Miscellaneous/Office Assistant

• General office help as needed
• Work with stockroom personnel to organize and keep stock of incoming products
• Assist with creating FedEx and UPS labels for office
• Other general office duties

Key Competencies

• computer savvy
• tech savvy
• ability to lift 30lbs with ease on a regular basis
• customer service experience
• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• adaptability
• initiative
• stress tolerance

Monday-Thursday 9am-6pm Friday 9am-3pm

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