Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Senior Cyber Security Specialist Hew York City Hybrid up to 3 days a week onsite Were looking for a dynamic Senior Cybersecurity Specialist... ...youre passionate about cybersecurity and want to make a measurable impact at an enterprise level, wed love to hear from you....
...scheduling system across all KP Hospitals, Health Plan and Provider Groups. Intern... ...Administration; Business Administration; Public Health Target Skills: Interest or... ...NUE-PO-02|NUE|Non Union Employee Job Level: Entry Level Department: Central Hlth Care...
...Lunch and After School Teacher Stratford School (#2020), 890 Pomeroy Avenue, Santa Clara, California, United States of America Req #9609Tuesday, March 4, 2025 Stratford School, part of Spring Education Group, is a leading independent WASC-accredited private...
...utilizing the nursing process to assess, plan, implement, and evaluate individualized care. This role involves providing in-person consultations, telephone follow-ups, and outpatient services to address lactation challenges, enhance breastfeeding success, and ensure...
...I am currently seeking a ServiceNow Developer. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts. *Hybrid working* Experience working cross module with ServiceNow is highly preferred. Work with...