Dispatcher Job at Bizerba USA Inc, Richmond, VA

TGJIeGxpeTNGdXlZditPOGxVNlZaQ2JiU2c9PQ==
  • Bizerba USA Inc
  • Richmond, VA

Job Description

Job Description

Coordinate, Communicate, and make an impact as a Dispatcher!

We are seeking an entry-level Dispatcher to support our Bizerba portfolio solutions for customers in our Retail Division. A successful Dispatcher will have a customer-focused attitude, great attention to detail, and be a self-starter who can drive continuous improvement projects. You'll also play a crucial role in ensuring the efficient and timely coordination of services, vehicles, and personnel, a responsibility integral to our company's success. Please be advised that this role requires on-site reporting.

Your tasks

  • Receive incoming telephone calls, assess, and dispatch service calls.
  • Prioritize and determine the best available technician to complete the job.
  • Provide feedback to the call center for improvements and customer concerns.
  • Provide the field team with parts support to help minimize return trips.
  • Provide backup to fellow dispatchers as needed.
  • Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems.
  • Ensure proper communication with the customer to gather all pertinent information for the service call.
  • Consistently follow up with customers to ensure completion and satisfaction.
  • Track all service calls and provide service call reporting and metrics to management.
  • Maintain service call logs and service manuals.
  • Perform work according to the Bizerba Policy and Procedures Manual

Your profile

  • High school diploma or equivalent required. An associate degree in logistics, transportation, or a related field is a plus.
  • Minimum of 2 years of experience in dispatching, call center, logistics, or transportation is preferred.
  • Proficient in using dispatch software, GPS systems, and other relevant technology. CRM and SAP knowledge is a plus
  • Strong computer skills necessary (MS Office, including Outlook)
  • Excellent organizational and time-management abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Strong customer service and communication skills, both verbal and written.
  • Problem-solving skills with the ability to think quickly and make decisions under pressure.
  • Understanding of local geography, transportation regulations, and industry best practices.
  • Occasional lifting of up to 20 lbs
  • Ability to work in a sitting position for extended periods.
  • Available Mon-Fri 8a-5p (must be available to work weekends on an on-call shift, as needed)

Job Tags

Local area, Shift work, Weekend work,

Similar Jobs

Essentia Health

PHYSICIAN - Otolaryngology - Fargo, ND Job at Essentia Health

 ...Education Qualifications: Licensure/Certification Qualifications: Otolaryngology Fargo, ND Essentia Health Fargo, North Dakota. Opportunity for an Otolaryngologist to join an established, and growing team within a stable, clinician-led, organization... 

WorkSource Oregon

Class C Driver Job at WorkSource Oregon

 ...bonuses!!- Be Home Daily ' Say goodbye to long-haul trips!- Uniforms Provided ' Stay comfortable and professional. - Annual Safe Driver Awards ' We recognize and reward safe driving. - 90% No-Touch Freight ' Easy delivery, palletized product. - Fun Incentives '... 

TikTok

Data Scientist Intern (TikTok-Product-Data Science)-2026 Summer (PhD) Job at TikTok

 ...Introduction: TikTok-Data Science Team is responsible for all data...  ...To One Of The Following Summer Internship Start Dates Below:...  ...Mathematics, Statistics, Economics, Computer Science, Data Science etc...  ...(Hourly) - Campus Intern The hourly rate range for... 

Gulf Marine Repair Corp

Shipyard Structural Welder: Top Pay & Benefits Job at Gulf Marine Repair Corp

 ...A shipyard repair company in Tampa, FL is seeking full-time Structural Welders to join their team. This position offers competitive pay starting at $24.95/hour and generous benefits including medical and dental plans, 401(k), and more. Candidates must have at least three... 

Stratton Mountain

SWSC Freestyle/Freeski Coach Job at Stratton Mountain

 ...Additional perks & benefits for year round employees POSITION SUMMARY The Stratton Winter Sports Club Freestyle/Freeski/Allegro Coach will provide the highest level of modern Freestyle/Freeski coaching to prepare athletes for all levels of competition. Coaches...