Dispatcher Job at Bizerba USA Inc, Richmond, VA

TGJIeGxpeTNGdXlZditPOGxVNlZaQ2JiU2c9PQ==
  • Bizerba USA Inc
  • Richmond, VA

Job Description

Job Description

Coordinate, Communicate, and make an impact as a Dispatcher!

We are seeking an entry-level Dispatcher to support our Bizerba portfolio solutions for customers in our Retail Division. A successful Dispatcher will have a customer-focused attitude, great attention to detail, and be a self-starter who can drive continuous improvement projects. You'll also play a crucial role in ensuring the efficient and timely coordination of services, vehicles, and personnel, a responsibility integral to our company's success. Please be advised that this role requires on-site reporting.

Your tasks

  • Receive incoming telephone calls, assess, and dispatch service calls.
  • Prioritize and determine the best available technician to complete the job.
  • Provide feedback to the call center for improvements and customer concerns.
  • Provide the field team with parts support to help minimize return trips.
  • Provide backup to fellow dispatchers as needed.
  • Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems.
  • Ensure proper communication with the customer to gather all pertinent information for the service call.
  • Consistently follow up with customers to ensure completion and satisfaction.
  • Track all service calls and provide service call reporting and metrics to management.
  • Maintain service call logs and service manuals.
  • Perform work according to the Bizerba Policy and Procedures Manual

Your profile

  • High school diploma or equivalent required. An associate degree in logistics, transportation, or a related field is a plus.
  • Minimum of 2 years of experience in dispatching, call center, logistics, or transportation is preferred.
  • Proficient in using dispatch software, GPS systems, and other relevant technology. CRM and SAP knowledge is a plus
  • Strong computer skills necessary (MS Office, including Outlook)
  • Excellent organizational and time-management abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Strong customer service and communication skills, both verbal and written.
  • Problem-solving skills with the ability to think quickly and make decisions under pressure.
  • Understanding of local geography, transportation regulations, and industry best practices.
  • Occasional lifting of up to 20 lbs
  • Ability to work in a sitting position for extended periods.
  • Available Mon-Fri 8a-5p (must be available to work weekends on an on-call shift, as needed)

Job Tags

Local area, Shift work, Weekend work,

Similar Jobs

World Finance

Summer Law Clerk Intern — Corporate & Policy Job at World Finance

 ...large financial services organization is seeking a Law Clerk Intern for the summer of 2026, based in Greenville, South Carolina. This...  ...provide meaningful work and an opportunity to learn about various legal matters within the financial sector. Ideal candidates are currently... 

KBR

Senior Director, Federal Business Growth & Strategy (Washington) Job at KBR

A leading engineering company is seeking a Senior Director of Business Development to oversee the Business Development team for federal government pursuits. This role requires a minimum of 20 years of experience, a Bachelor's degree, and successful leadership in growing...

A Better Choice Staffing

Medical Office Manager Job at A Better Choice Staffing

 ...Medical Office Manager - Fort Myers The role of a Medical Office Manager in Fort Myers is critical for the efficient operation of healthcare facilities. As a key player in the organization, you will oversee the daily administrative functions of a medical office while... 

Transworld Systems

Onsite Client Services Representative Paid Training & Growth Job at Transworld Systems

 ...A leading outsourcing services provider is hiring an onsite Client Services Representative at the University of New Mexico. The role involves validating billing information, handling client inquiries, and ensuring customer satisfaction. Ideal candidates will have a high... 

Marquette Area Public Schools

Cross Country Coach Job at Marquette Area Public Schools

*MARQUETTE AREA PUBLIC SCHOOLS**POSITION DESCRIPTION**CROSS COUNTRY HEAD COACH**REPORTS TO:* Athletic Director *QUALIFICATIONS:*1. Proven track record of successful coaching experience that demonstrates compassion, work ethic and integrity. 2. Must have three...