Dispatcher Job at Mel's Auto Glass, Cincinnati, OH

S0xMemxpNjJGT2Fac3VlNmtFV2FZQ2pl
  • Mel's Auto Glass
  • Cincinnati, OH

Job Description

Job Description

Job Description

Auto Glass Service Dispatcher

Mel's Auto Glass is currently seeking a reliable and detail-oriented Dispatcher to support our ongoing growth and expansion. In this role, you will serve as a key point of contact between our customers and internal teams. Strong communication skills, a solid understanding of logistics, leadership skills to manage technicians and the ability to remain composed under pressure are essential for success.

As a Dispatcher, you will assist with scheduling daily jobs, maintaining smooth communication, and ensuring top-tier service for our customers and team members.

Essential Duties & Responsibilities:

  • Communicate clearly and professionally with customers, technicians, and team members daily.
  • Read, comprehend, and write simple instructions and correspondence.
  • Present information effectively in one-on-one and small group settings.
  • Implement and maintain an efficient and organized dispatch system.
  • Schedule shop and mobile service work to maximize productivity, aligning with company policies and technician skill levels.
  • Maintain technicians' efficiency and productivity.
  • Prioritize and manage warranties to ensure prompt and proper handling.
  • Ensure accurate repair order documentation and proper completion of paperwork.
  • Monitor job status regularly, update timelines or cost changes, and communicate updates to the service advisor and/or customer.
  • Maintain timely, professional contact with customers throughout the service process.
  • Review completed repair orders to verify accuracy and completeness.
  • Open and close repair orders efficiently.
  • Ensure technicians follow warranty and material handling procedures.

· Coordinate with the parts department for special orders and schedule appointments promptly upon part arrival.

  • Maintain high customer satisfaction and service excellence.
  • Support safety, housekeeping, and OSHA Right-to-Know policies within the service department.
  • Keep the work area clean, organized, and compliant.
  • Perform other duties as assigned.

Key Qualifications:

  • Strong verbal and written communication skills are required.
  • Excellent customer service and problem-solving abilities.
  • Ability to stay calm and effective in high-pressure situations.
  • Basic understanding of scheduling, logistics, and dispatch operations.
  • Computer Skills, Excel, GPS programs
  • Previous experience in dispatch, customer service, or auto service environments is preferred but not required.
  • Automobile knowledge is helpful
  • Knowledge of the Tri-State Area

Work Environment:

  • This is an on-site position; remote work is not available .

If you are organized, customer-focused, and thrive in a fast-paced environment, we invite you to join our team and grow with us!

Job Tags

Similar Jobs

Consolidated Electrical Distributors

Commercial Project Manager Job at Consolidated Electrical Distributors

 ...Summary Job title: Commercial Project Manager Job ID: null Department: Greentech Commercial Solutions - Mid-Atlantic Location: null-null Description Summary: Renewables is looking for a Commercial Project Manager to join their growing commercial team... 

Papa John's

Delivery Driver Job at Papa John's

 ...Forbes #1 World's Best Pizza Employer 10/11/22 Our delivery drivers are the Best and make the most $$$ ! NOW HIRING IMMEDIATELY Earn...  ...now then Full time after you prove yourself worthy. Day shift, night shift, weekday and weekend shifts are available now.... 

Archdiocese of St Louis

Playground Monitor Job at Archdiocese of St Louis

 ...Job Summary Job Title: Playground Monitor Lunch Recess School: St. Gerard Majella School Location: Kirkwood, MO Affiliation: Archdiocese of St. Louis Reports to: Principal Job Type: Part-Time (Hourly) Schedule: MondayFriday, 11:00 a.m. 1... 

Consolidated Supply Co.

Water Works Outside Sales Job at Consolidated Supply Co.

 ...Job Description Job Description Outside Sales Consolidated Supply Co. a Pacific Northwest plumbing, hydronic heating and water...  ...and gaining new customers preferred. Excellent computer software skills required. Consolidated Supply Co. offers an exceptional... 

Hy-Vee

Coffee Shop Department Manager Job at Hy-Vee

 ...workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Coffee Shop Department Manager Department: Coffee Shop FLSA: Non-Exempt General Function Responsible for setting the department standards...