Job Description

About Us

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. 

Role Purpose Statement

The Employee Experience Supervisor is a new and highly visible position that will focus on all things employee-related, from designing and implementing engagement strategies to collaborating with HR and other departments to enhance the overall employee experience. This position will partner with the GM/Unit Mgr. and be the face of the Company in implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee’s career with LSG. The Employee Experience Supervisor will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources. 

Main Accountabilities

How You'll Make a Difference

• Engage as an active member with corporate partners to bring employee experience awareness into their processes, communications, and strategies.
• Collaborate with CSC Leadership to build and execute effective initiatives focused on increasing engagement with employees - focus groups, surveys, etc., 
• Foster a partnership with operations leaders to launch and support the “Buddy” new hire onboarding program in their departments. Ensure compliance with program fundamentals and payments.
• Interact with new hires routinely within the operation. Follow up weekly to recap and evaluate orientation and training, answer questions, and address concerns.
• Conducting surveys and analyzing feedback to assess employee satisfaction and well-being.
• Managing internal communication strategies to keep employees informed and engaged.
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback, and ideas with leadership 
• Administer and report weekly Employee Engagement scorecard on new hires' engagement level and other KPIs 
• Send weekly reports to senior leaders on engagement trends, issues, training needs, etc.
• Be a supportive point of contact for newly hired employees
• Monitoring and optimizing employee touchpoints throughout the employee lifecycle.
• Supporting diversity and inclusion initiatives within the organization.
• Analyzing data and metrics to measure the effectiveness of employee experience initiatives.

Knowledge, Skills and Experience

• A Bachelor’s degree or equivalent experience is preferred
• Minimum of 1-3 years of experience performing root cause analysis, consulting leaders, and performing focus groups measuring employee retention, and performing focus groups.
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization. Demonstrates agility, strong interpersonal skills and ability to lead and implement projects.
• Experience a in metrics-based HR role with a focus on improving turnover, employee engagement, and processes is highly preferred.
• An ability to solve problems without a manual.
• Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes and cultures.
• Strong flexible communication skills with ability to convey ideas and concepts that are easily understood and retained at every level and in a diverse environment.
• Exceedingly self-motivated, directed and detail oriented
• Comfortable working in a service industry, light production environment.
• Basic to intermediate skill in Microsoft programs.

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