Job Description

About Row House:

At Row House, we're redefining indoor rowing, creating a wave in the fitness industry with our inclusive, empowering, and community-driven approach. We offer a synchronized rowing experience that celebrates diversity, champions camaraderie and delivers authentic, full-body workouts. Our ethos is lifting everyone, ensuring every member feels part of the Row House rhythm. It's not just about rowing; it's about building a community where every member can thrive, regardless of their fitness level. At Row House, every stroke is a step towards personal growth and communal success, in an atmosphere that's as welcoming as it is energizing.

 

The Role:

As a Fitness Member Consultant, you will be the face of our studio, providing exceptional customer service and driving our sales efforts to new heights. This role goes beyond traditional sales; it's about welcoming individuals into a lifestyle that values wellness, connection, and collective success. Your mission will be to forge meaningful connections within our local community, partner with like-minded businesses, and introduce new members to the Row House family, helping them to set sail toward their fitness goals.

• Partner with the studio manager to ensure operational excellence.
• Establish and maintain an effective referral program.
• Maintain accurate records using established sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Lead studio previews/tours with prospects and/or fitness program holders.
• Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the studio.
• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities.
• Maintain an organized and clean lobby/front desk area.
• Responsible for processing accurate credit card transactions.
• Follow up and follow through activities with all prospective clients.
• Responds immediately to member requests, inquiries, and concerns.
• Properly onboarding all clients through the established processes.
• Works closely with the Fitness Team to ensure that processes are fulfilled.
• Responsible for attending and participating in all related training programs.

What We're Looking For:

• 1-3 years of experience in sales, preferably in the fitness, retail, or hospitality industry.
• A self-starter who is enthusiastic about fitness and has a knack for building strong community ties.
• Adept in sales strategy, customer relationship management, and operational logistics.
• Motivated by a challenging, team-oriented environment and driven to achieve excellence.
• A communicator who thrives in a dynamic, fast-paced setting.
• Energetic and enthusiastic, genuinely wanting to help others achieve their fitness goals.
• Team-oriented mindset, focusing on supporting colleagues and contributing to a positive, inclusive work environment.

Why You'll Love It Here:

• Inclusive Culture: Dive into an environment that celebrates diversity and unity, where every member and employee brings something unique to our collective journey.
• Rewarding Growth: Not only will you be helping others to achieve their fitness dreams, but you'll also have the opportunity to meet your own professional and personal goals, with clear pathways for advancement and skill development.
• Camaraderie and Community: At Row House, we row as one. Enjoy a workplace that's as much about building friendships and community as achieving business success.
• Authentic Connection: Be part of a genuine and grounded brand that offers experiences that connect our members not just to their physical well-being but also to the heart and soul of rowing.

Join Us:

If you're looking to make a real difference in people's lives, all while growing your career in a dynamic, supportive, and fun environment, Row House is the place for you. Let's gRow together towards a healthier, happier world.

Apply now and become a key player in our journey to revolutionize the indoor rowing experience. Competitive pay structure with comp plan and bonus.

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