Job Description

Job Title

Responsible for assisting design, development, and implementation of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations tools and automation platforms applications and their associated operating systems and databases. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

Major Duties And Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Develops tools and applications to increase automation of manual process to increase accuracy and efficiency in day-to-day tasks
• Develops tools to aid in proactive monitoring and issue detection on customer premises equipment and the associated back office systems
• Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
• Conducts design sessions with appropriate participation from architects and engineers
• Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
• Collaborates to create configuration designs for design and implementation of various environments
• Creates work effort estimates for new features and bug fixes for use in prioritization and release management
• Design core code modules, unit test tools and release notes for enhancements and bug fixes
• Reviews new development tools, application frameworks and testing tools for functionality / effectiveness
• Provides on call support to resolve application and tool outages after normal business hours
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
• Configure, tune and maintain databases in variety of languages

Required Qualifications

• Advanced knowledge of the Python programing language including utilization of Class Structures, network related modules and programing ( socket, ping, SNMP, etc.), database integration, Python web frameworks, RESTful API integration (React, Django)
• Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements
• Strong with Object Oriented Programming along with applicable design patterns
• In-depth knowledge in relational databases (MySQL / MariaDB, Postgres, etc.) and SQL syntax
• In-depth experience in developing CI/CD pipelines (Jenkins, GitLab Runner, Atlassian Bamboo)
• In-depth knowledge of Source/Version Control (Git, GitHub, GitLab, BitBucket) and performing pull/merge requests along with code reviews
• In-depth knowing working with message brokers (such as Redis, RabbitMQ, Apache Kafka, etc.)

Preferred Qualifications

• Working knowledge of System monitoring applications (OP5, Nagios, SolarWinds, HP OpenView, etc.)
• Working knowledge of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
• Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
• Experience with configuration of CPE using the TR-069 and related specifications
• Experience with DHCP, DNS, SNMP, and TFTP protocols
• Strong experience with SQL, MySQL, and other database technologies. NoSQL and columnar data store experience a plus.
• Experience with WebSocket (real-time streaming over
• Desire to grow/learn new technologies
• Experience with troubleshooting tools (i.e. tcpdump, netstat, iostat, traceroute, snoop)

Key Platforms / Systems / Disciplines

• RHEL 6/7, CentOS 6/7, MySQL, Postgres, Cassandra, Redis, RabbitMQ, Apache Kafka, Git, BitBucket, Jenkins, Atlassian Bamboo, AWS (S3 / Lambda Functions / Athena / DynamoDB / Cloudwatch), Python, Javascript/Typescript, Bash, Perl, C/C++, Java, LUA, PHP, Ansible

EEO Employer

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