Job Description

Position Summary

The Healthcare Partnership Coordinator will support the Healthcare Partnership/Account Management Team by managing communication and follow-up between various departments at the Ankeny home office and our customers including case managers and clients. This position will serve as a resource and liaison supporting connectivity and efficient communication, follow-up, and resolution around all communication between Managers of Healthcare Partnerships and all home office departments.

This position can be remote but should be near a major airport for occasional travel.

Targeted Salary range: $50,000-64,000 plus bonus

Position Responsibilities may include, but not limited to

• While working with Sales Support maintain the centralized escalation management system for high-need customer service cases, acting as the primary liaison between field managers and cross-functional departments to drive timely issue resolution, track progress, document communication, and help create resolution
• Maintain and organize team data folders, including SharePoint sites, Microsoft Teams files, and other shared documents, ensuring field managers have consistent access to up-to-date, well-structured resources
• Cultivate and foster communication and relationships between territory managers, Intake teams, and all other departments
• Support CRM needs as needed such as reporting and clean up assistance
• Provide field team back up, and customer engagement support of Presentations, Conferences, and trainings
• Serve as a point of contact for client inquiries when account managers are unavailable
• Assist inside sales operation needs including the territory manager sample cooler program, CEU organization, and others that arise
• Help coordinate the administration and logistics of the VP and Directors of Account Management including but not limited to expense reports, travel, itineraries, and off-site meetings
• Assist coordinating meeting scheduling and ensure all necessary materials or agendas are needed are prepared in advance to support productive discussions
• Maintain a high level of discretion and confidentiality when dealing with employee and company information
• Help VP and Directors prepare memos, correspondence, business updates, meeting notes, spreadsheets, and Power Point presentations

Required Skills and Experience

• High school diploma or equivalent
• Proven experience managing special projects with minimal supervision and delivering high-quality results
• Exceptional organizational skills with sharp attention to detail and the ability to manage multiple priorities and deadlines simultaneously
• Advanced proficiency in Microsoft Office Suite, including managing multiple Outlook calendars; strong overall tech proficiency
• Proactive mindset with a strong sense of initiative and a go the extra mile approach to support the team and clients
• Creative problem solver with the ability to identify gaps and propose practical, forward-thinking solutions
• Strong team orientation with a collaborative spirit, regularly asks, What else can I do to help?
• Demonstrates sound business judgment, excellent communication abilities, and professionalism in all interactions
• Strong active listening skills combined with empathy, discretion, and a client-first attitude
• Skilled at building respectful, positive, and trusted relationships across teams and with external stakeholders
• Comfortable engaging with senior leadership, clients, and vendors, adapting communication style as needed
• Highly adaptable and capable of setting and adjusting priorities in a fast-paced, dynamic environment
• Confident decision-maker with the ability to exercise sound judgment in ambiguous or evolving situations
• Willingness to be available outside of standard business hours to support urgent needs or emergencies
• Occasional travel required (a few times per year), based on business needs

Preferred Skills and Experience

• Bachelors or Associates degree

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

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