HR Assistant at CAI in Boise, Idaho, United States Job Description Job ID Number R4314 Employment Type Full time Worksite Flexibility Remote Job Summary As the HR Assistant, you will respond to inquiries and requests received from customers. The incumbent will be the customer-facing representative for HR Services and operations. Job Description We are looking for a HR Assistant to respond to inquiries and requests received from customers. The incumbent will be the customer-facing representative for HR Services and operations. This position will be full-time and remote. What You'll Do + Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees + Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure + Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure + Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately. What You'll Need Required: + High School Diploma / GED required + A minimum of 2-3 years of customer service experience + Call center/high call volume experience + Ability to manage 30-40 calls per day + Ability to work in a fast-paced environment while delivering quality results + Strong interpersonal skills to build and retain effective working relationships with customers and team members + Must a critical and logical thinker + Must have a great personality + Must be able to multitask + Must be dependable + Must have general computer knowledge + Must have a desire to learn + Must have the technical ability from a WFH environment Preferred: + Bachelor's Degree in Human Resources or related field preferred + Knowledge of case management processes + HR background + Experience with Workday, Salesforce or any other HR database or platform system preferred Physical Demands + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive ta To view full details and how to apply, please login or create a Job Seeker account
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