Job Description

Job Description

Job Description

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

About the Role:

The Insurance Compliance Manager is a key member of the Human Resources team, responsible for leading compliance programs and initiatives that ensure adherence to regulatory, contractual, and industry standards in the facilities management sector. While not responsible for day-to-day HR operations, this role partners with leadership to drive compliance-focused policies, foster a strong company culture, and implement employee development initiatives that reinforce accountability, safety, and ethical workplace practices. The Manager will oversee a team and act as a trusted advisor to leadership, ensuring compliance remains integrated into company culture and daily operations.

Key Responsibilities:

Team Leadership

• Lead and develop a team responsible for compliance administration and policy support.
• Coach and mentor team members to ensure excellence in compliance execution and documentation.
• Collaborate with cross-functional teams to embed compliance best practices into daily operations.

Compliance

• Ensure all vendor, contractor, and subcontractor compliance documentation is accurate and current (insurance, licensing, certifications).
• Conduct compliance audits, monitor risks, and create action plans when gaps are identified.
• Develop, implement compliance programs, policies, and procedures in alignment with industry standards.
• Stay informed of regulatory changes impacting the facilities management industry as and communicate updates to leadership.
• Manage Loss Prevention programs, including investigation of incidents related including theft, fraud, accidents, etc.
• Partner with operations, contractor relations and vendors to implement preventive controls and awareness training to reduce liability and financial exposure.

Reporting & Risk Insights

• Develop and maintain compliance reports, dashboards, and metrics to track key risk indicators and liabilities.
• Establish and monitor KPIs that measure the effectiveness of compliance programs and employee training initiatives.
• Present findings and trend analysis to leadership, highlighting potential risks, areas of vulnerability, and opportunities for improvement.
• Provide actionable insights that support data-driven decision-making and continuous improvement in compliance practices.

Culture

• Partner with leadership to foster a culture of accountability and compliance throughout the organization.
• Lead compliance-focused training and development programs.
• Ensure policies are clearly communicated, consistently applied, and aligned with organizational values.
• Support leadership in reinforcing cultural initiatives that promote vendor and employee engagement and ethical practices.

• Bachelor’s degree in Human Resources, Business Administration, Compliance, or related field preferred.
• 5 + years of compliance or risk management experience, with at least 3 years in a leadership role.
• Expertise in compliance regulations relevant to facilities management or similar industries.
• Proven ability to design and deliver compliance policies and training programs.
• Strong interpersonal, communication, and leadership skills.
• Excellent organizational skills with attention to detail and documentation.

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