Job Description

Help Desk Support (Tier 1-2)
Full-Time | Direct Hire

This Tier 1-2 role is ideal for a candidate with foundational IT experience who enjoys solving technical issues, building relationships with end users, and continuing to grow their skills in a collaborative Microsoft-based environment.

Join a stable company with steady growth and a positive culture that values collaboration, continuous learning, and long-term employee development.

What You Will Do:

• Act as the first line of support for users experiencing technical issues, providing assistance in person, via phone, or remotely
• Diagnose and resolve common problems involving desktops, laptops, software, and connectivity
• Support end users with email, file sharing, and productivity tools within Microsoft 365 (Outlook, Teams, OneDrive, Excel, etc.)
• Set up user accounts, reset passwords, and manage basic access through tools like Active Directory
• Prepare and deploy hardware by imaging and configuring devices
• Track and manage support requests using a ticketing platform, escalating when needed
• Provide support for video conferencing tools (Zoom, MS Teams) and general system upkeep
• Collaborate with IT teammates to ensure efficient issue resolution and positive user experiences

Qualifications:

• 1-2 years of experience in a desktop support, help desk, or tech support role
• Strong working knowledge of Microsoft 365 and Windows-based environments
• Familiarity with device setup, user account management, and ticketing systems
• Solid troubleshooting skills and a proactive, customer-focused approach
• Clear communicator with the ability to work independently and within a team

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