Job Description

Job Title: IT Support Desk Specialist
Location: Grand Rapids, MI (Hybrid)
Job Type: Full Time, Direct-Hire
Salary: $42,000-$48,000

A leading provider of IT Services in the Grand Rapids, MI area is seeking an IT Field Technician to join their growing team of IT professionals! Here are a few reasons why you should apply:

• Opportunity to work remotely, in the field, and onsite!
• Continuous investment in peer-to-peer mentoring, paid training, and certifications.
• Collaborative, team-oriented environment - everyone works together to achieve the goals of the organization.
• Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology.

In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 application support, software & hardware support, remote connectivity, server support & network support. Great opportunity to work with a variety of tools, software & hardware.

Preferred Experience of the IT Support Desk Specialist:

• Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.
• Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.
• Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA).
• Comfortable providing end-user support via phone, RMM tools, etc.
• Strong communication and interpersonal skills.

Bonus Experience of the IT Support Desk Specialist:

• Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
• Experience working for a Managed Services Provider (MSP)
• Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
• Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.

Benefits:

• Paid Training & Certifications
• Medical/Dental/Vision Insurance
• Retirement Plan w/ 3% match
• 2 weeks PTO

#LI-HM1 #INMAY2025

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