Job Description

Job Description

Job Description

Title : Licensed Healthcare Insurance Agent
Location : Remote , USA
Client : TTEC
Base wage of $18 per hour.
Seasonal stipend of an additional $3 per hour (July 15th to December 15th), raising the pay to $21/hour.
Monthly performance bonuses, with potential earnings up to $28/hour during the season.
Key Responsibilities
Assist Customers: Help individuals understand their coverage and select the right products, services, and solutions to meet their personal health and financial needs.
Full Lifecycle Customer Service and Sales: Handle inbound calls or make outbound follow-up calls to provide comprehensive support.
Respond with Compassion: Address customer inquiries with active listening and select the best solutions efficiently.
Identify and Upsell: Recognize additional needs customers may have and assist them in upgrading their products or services.
Requirements
Health Insurance License: Must have a current health insurance license in your state of residence.
Sales Experience: At least six (6) months of sales experience.
HIPAA Compliance: Integrity to follow HIPAA guidelines on maintaining patient privacy.
Customer Service Skills: Strong customer service orientation.
Education: High school diploma or equivalent.
Job Description
Licensed Healthcare Insurance Agent – Remote USA
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Licensed Healthcare Insurance Agent working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licensed in other states and invest in your continuing education credits, as well as any renewal costs.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
Our TTEC work-from-home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet (>25 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer experience
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
All license fees provided by TTEC as your employer
Guaranteed hourly wage plus performance bonus opportunities
o Base wage of $18 per hour
o During our defined season only (from July 15th to December 15th), you'll receive an additional stipend of $3 that will bring pay to $21/hr
o Plus, you’ll receive a monthly pay-for-performance bonus. This brings your earning potential effectively up to $28/hour during the season
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 
Primary Location US-CO-Englewood
Job _Customer Care Representative

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