Job Description

Title: Customer Success Specialist - Mandarin & English
Experience Range: 0 – 6 months (Open to fresh graduates and experienced candidates)
Education: Open to Diploma and Degree holders
Location: Petaling Jaya
Shift: 24/7 rotational shift
Salary Range: Upto RM 4000 

Industry: Employment Social platform

Applicant need to Malasyian citizen. 

Overview: The Customer Success Specialist (CSS) will manage customer requests, concerns, and inquiries via inbound phone calls and emails. As the primary contact for customers using the client’s website shopping channel, the CSS represents the brand and upholds the values of responsibility, quality, and a passion for excellence.

Qualifications:

• Language Proficiency: Mandarin & English 

Interpersonal Skills:

• Customer service orientation
• Focus on customer results/solutions
• Management of customer expectations
• Active listening skills
• Professional handling of queries and objections
• Passion for communication and interaction
• Ability to receive feedback and thrive in a fast-paced environment
• Positive attitude and willingness to learn
• Emotional intelligence and composure under stress
• Good reasoning and analytical skills
• Critical thinking and proactive attitude

Technical Skills:

• Minimum typing speed of 40wpm with 90% accuracy
• Proficient in Microsoft Windows and Office

Responsibilities:

• Represent the brand, culture, and values of the client
• Maintain a positive, empathetic, and professional attitude toward customers
• Handle customer concerns professionally and positively
• Support customers in placing online orders
• Provide timely support through inbound calls and emails
• Process payments and confidential information securely
• Proactively mitigate risks to the client’s brand and customer loyalty
• Escalate priority issues when necessary
• Collaborate with team members to improve customer support experience
• Share suggestions for improving service quality
• Keep skills up to date through continuous learning
• Meet all KPIs set by the company and client
• Adhere to company and client policies and procedures

Apply Now to join our team and contribute to delivering exceptional customer service!

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