Job Description

Medical Director of Ambulatory Informatics

Position Overview

Berkshire Health Systems seeks a collaborative, visionary clinician to serve as Medical Director of Ambulatory Informatics. This strategic leader will partner with Medical Group, Community Partners, Command IT, the BHS CMIO, and the CIO to leverage data, technology, and clinical expertise to transform outpatient care across primary care and multiple specialty practices. The role splits clinical and leadership responsibilities: maintain an active ambulatory practice in Meditech Expanse 2–3 days per week and dedicate 2 days per week to the Medical Director responsibilities.

Key Responsibilities

• Clinical informatics strategy : Define and execute the ambulatory informatics vision in collaboration with Medical Group and IT leadership.
• EMR optimization : Lead design, implementation, and continuous improvement of EHR workflows, decision support, order sets, and clinical pathways focused on outpatient care.
• Workflow improvement : Work with clinical departments to identify efficiency gaps, standardize processes, and implement evidence-based solutions.
• Project leadership : Serve as principal clinical advisor on technology projects, ensuring alignment with best practices, regulatory requirements, and organizational goals.
• Training and education : Organize and deliver informatics training for new providers and continuous learning programs for clinicians and staff.
• Team leadership : Lead and mentor multidisciplinary teams including analysts, informaticists, and trainers; foster cross-departmental collaboration and service excellence.
• Vendor and stakeholder engagement : Represent BHS ambulatory needs with Meditech and other vendors, advocating for improvements and prioritizing enhancements for outpatient workflows.

Required Qualifications

• Degree and certification : MD or DO from an accredited institution and active board certification
• Clinical practice : Current ambulatory clinical practice experience with the ability to maintain clinical sessions 2–3 days per week.
• Informatics experience : Experience in medical informatics, healthcare technology management, or EHR optimization; experience with Meditech Expanse strongly preferred.
• Process improvement skills : Demonstrated success with workflow optimization, standardization, and evidence-based order set development.
• Communication and leadership : Strong interpersonal and communication skills for effective collaboration with providers, leadership, IT teams, and external vendors.
• Passion for improvement : Motivated to make patient care better while simplifying clinicians’ and staff workflows.

Why Berkshire Health Systems

• Impactful work : Lead ambulatory informatics across a diverse outpatient network including primary care and specialties, with direct influence on patient outcomes and clinician experience.
• Supportive leadership : Work closely with executive leadership including the COO, CMIO, and CIO, with a clear mandate to drive change.
• Innovative environment : Leverage an integrated EHR, telehealth, and data analytics tools to advance quality and population health.
• Balanced role : Combine meaningful clinical practice with strategic informatics leadership, preserving strong clinician engagement.
• Professional growth : Opportunities to lead cross-functional teams, shape training programs, and represent BHS to vendors and partners.

Living and Working in Western Massachusetts

• Quality of life : Berkshire Health Systems is based in the scenic Berkshires, offering a high quality of life with a strong sense of community.
• Outdoor and cultural amenities : Easy access to year-round outdoor recreation, cultural institutions, restaurants, and arts festivals.
• Affordable living : Competitive cost of living compared with many metropolitan areas while remaining within reasonable driving distance of major cities.
• Family friendly : Excellent schools, safe communities, and abundant opportunities for family and personal activities.

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