Job Description
The Office Manager oversees the medical front office area for Los Angeles Cancer Network (OneOncology affiliated medical practice) . This role manages and coordinates the operations and activities of the front desk area and staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.
Responsibilities
The Office Manager will have a number of critical responsibilities including directing, supervising and coordinating the overall front office operation across multiple clinic locations.
- Monitors daily activities of all front office staffing including patient data intake, systems, records and documents.
- Oversee the training for all staff for all front office related tasks.
- Monitoring telephone operators, ensuring timely and accurate processing all calls, screening and directing to the appropriate department or person.
- Manage office staff through regular staff meetings and assist staff in seeking training opportunities.
- Coaches staff in group or individual meetings to provide consistent adherent to policies and procedures.
- Ensures all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information.
- Communicates with patients who have complaints about services.
- Develops productivity and performance metrics and monitors those metrics to ensure front desk operations meet standards. Initiates process improvement initiatives as needed.
- Develops and implements best practices processes and procedures that enhance efficiency and effectiveness.
- Ensures all Front Office policies and procedures are followed.
- Manage staff schedules, approve staff hours for payroll.
- Ensure appropriate staffing and responsible for hiring as needed.
- Conducts performance reviews of front office employees.
- Collaborates with other departments as necessary to contribute to efficient workflow.
Key Competencies
- Excellent verbal and written communication skills.
- Strong organizations skills and attention to detail.
- Ability to effectively collaborate, works with a sense of urgency, and prioritizes tasks.
- Ability to effectively manage a remote staff.
- Ability to lead and adapt to change in a face-paced environment.
- Strong customer service orientation.
- Ability to manage confidential information.
Qualifications
- Bachelor’s degree or equivalent
- A minimum of 3 years in an Oncology practice preferred
- Minimum of 3 years management experience leading a large team
- Knowledgeable in medical terminology and medical records
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 40 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
- Ability to travel to each location to supervise staff as needed.
Salary Transparency:
Exact compensation may vary based on skills, education, certifications, experience, and location . Salary Range - $70,000 to $80,000 annually.
Job Tags
Remote job,