Job Description
Job Title – Contact Ctr Rep
Location – Houston, TX 77401
Length of assignment – 3 months with possible extension.
Shift – Monday - Friday – 8 AM to 5.00 PM
Duties:
• Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient
and professional manner.
• Accurately documenting all calls using the appropriate computer systems.
• Following up on any unresolved queries and completing any call back requests in a timely manner.
• Providing advice, information and solutions to all customers.
• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the
campaign you are assigned to work.
• Working to achievable targets within a strong team orientated environment.
• To adhere to quality scripts and to maintain a high level of quality scores.
• Ability to adapt to new changes in a fast pace environment.
• To represent the organization in a positive and professional way at all times.
• Display a positive attitude and high level of commitment.
• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other
department meetings as requested.
• Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.
• Any other duties that may be assigned by your leader.
Skills:
Education
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
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