MSP Dispatcher Job at Emerald Resource Group, Cleveland, OH

S0xmMG15MjRFK2Vjc2VTeWswK1hZQ0RjVGc9PQ==
  • Emerald Resource Group
  • Cleveland, OH

Job Description

Job Title: MSP Dispatcher

Location: Cleveland, OH

Job Type: Full-Time and in office

Overview:

We're working with a Managed Service Provider (MSP) seeking a Dispatcher to serve as a central figure in their service operations. This individual will be responsible for managing incoming support requests, scheduling resources, and helping ensure timely resolution of client issues. Experience using ConnectWise is essential, is essential, as it is the primary tool used to manage tickets, scheduling, and communication across the technical team.

Key Responsibilities:
  • Monitor and manage the ConnectWise ticket queue, triaging issues and assigning them based on priority, resource availability, and SLA requirements.
  • Serve as the primary point of coordination between clients and technical staff.
  • Proactively communicate updates and timelines to clients regarding their service requests.
  • Track service delivery progress, escalating urgent matters as needed to keep workflows on track.
  • Assist in maintaining accurate documentation of service tickets, time entries, and client communications.
  • Help maintain SLA compliance by ensuring tickets are responded to and resolved within required timeframes.
  • Collaborate with the operations team to improve dispatch procedures and customer satisfaction.
Required Experience & Skills:
  • Previous experience in a Dispatcher or Service Coordinator role within an MSP.
  • Strong working knowledge of ConnectWise Manage (ticketing, dispatch portal, and scheduling functions).
  • Excellent organizational and time management skills.
  • Clear and professional communication style-both written and verbal.
  • Ability to manage competing priorities and remain calm in a fast-paced environment.
Bonuses:
  • Familiarity with IT service delivery frameworks (ITIL, NOC/SOC environments, etc.).
  • Experience working with remote teams or supporting multiple clients simultaneously.

Job Tags

Full time, Work at office, Night shift,

Similar Jobs

US Tech Solutions

Graphic Designer Job at US Tech Solutions

 ...Location: New York, NY (3 days onsite, 2 days remote) Duration: 1 year contract Job...  ...team is seeking a multi-disciplined Designer to support a wide range of high-impact brand...  ..., including: Digital branding assets (web, social, video thumbnails, signage) Editorial... 

Nohr LLC - Pattern & Casting Manufacturer

3D Sand Printing Technician Job at Nohr LLC - Pattern & Casting Manufacturer

 ...This position is full-time, M-F, 6:30am - 3:00pm, 40 hours per week with overtime potential! We are looking for a competent Sand Printing Technician to work in a team environment to meet the fast-paced production requirements and quality objectives of the company. 3... 

American Queen Voyages

Photographer Job at American Queen Voyages

Salary: $17.81 per hour**This is a very part-time role requiring open weekend availability.**City Experiences is seeking a Photographer for our operations in Newport Beach, Long Beach, and Marina del Rey.About You:This person will be adaptable, dynamic, and embody... 

Missouri Southern State University

Kinesiology Adjunct Job at Missouri Southern State University

Become a Lion and join the Pride! MSSU is seeking an Adjunct Instructor to teach in our Kinesiology department beginning in August 2025. Candidates must have at least a Masters degree in Kinesiology, Teacher Education, or a closely related area. Applicants should provide... 

WORKFORCE SERVICES INC

Automotive Diesel Mechanic Job at WORKFORCE SERVICES INC

 ...Description Job Description Description: Job Title: Fleet Mechanic Morning Shift (2a Start) We are seeking an Experienced...  ...fleet vehicles, including diesel engines, transmissions, and electrical systems - Conduct thorough inspections of fleet vehicles to...