Job Description

Job Description Nature Activities Expert (Job Number: HOT0C2PE) Work Locations Hilton Burau Bay Langkawi Jalan Telaga Langkawi Langkawi 7000 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Nature Activities Expert supports the daily operation of the Nature Centre, providing a safe, engaging, and educational environment for guests of all ages. This role assists in delivering interactive programs, guiding outdoor activities, and ensuring the Nature Centre is well-presented and aligned with the property’s sustainability and wellness values. What will I be doing? Welcome guests and provide information about the Nature Centre’s facilities, programs, and activities. Lead and assist in nature-based activities such as guided walks, eco-workshops, wildlife observation, gardening, and cultural discovery programs. Engage with children and families through interactive, educational, and fun nature experiences. Maintain the cleanliness, safety, and presentation of indoor and outdoor spaces, ensuring equipment and materials are in good condition. Support sustainability initiatives by promoting eco-friendly practices and educating guests on conservation. Assist with planning and coordinating seasonal or special environmental events. Ensure compliance with safety standards during all activities, including first aid response if necessary. Collaborate with other departments (Spa, Recreation, F&B) to create integrated wellness and nature experiences. Provide guests with information about resort facilities, spa, and recreation activities. Take initiative to resolve issues, clearly communicating with both guests and colleagues. Respond quickly and positively to changing requirements and tasks assigned. Contribute ideas and suggestions to enhance operational / environmental procedures and facilities in the property. Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are operating well. Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues. Ensure the opening and closing procedures of the pool areas are carried out smoothly and efficiently. Read, understand and acknowledge the communications book daily. Perform other related duties and special projects. Carry out any other reasonable tasks or requests as directed by the Management. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? Local Malaysian citizen. Background in environmental studies, recreation, hospitality, or related field would be ideal. Passion for nature, sustainability, and ability to lead guest engagement. Friendly, energetic, patient, and creative personality. Strong communication and interpersonal skills; ability to engage with different age groups. Well versed with English and Bahasa, both verbal and written to meet business needs. Other languages will be an added advantage. Experience in outdoor activities, eco-tourism, recreation, or environmental education. Certification in First Aid and CPR would be ideal. Good interpersonal skills to provide overall guest satisfaction. Able to stand, walk, bend, lift and / or sit to continuously perform essential job functions. Able to work outdoor environment with exposure to sun and water. Able to demonstrate 5-star customer focus and guest experience. Able to work under pressure and deal with stressful situations during busy periods. Ability to work flexible hours, including weekends and holidays. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! #J-18808-Ljbffr Hilton Worldwide, Inc.

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