The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.
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A day in the life
Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
Perform all Service Experience, Cash Room and Communication procedures as applicable
You own this if you have
A t rack record of successful results, for example, strong productivity and achievement of goals
Strong organizational, delegation and follow-through skills
Clear and effective writ ten and verbal communication as well as strong interpersonal skills
The a bility to prioritize multiple tasks in a fast paced environment.
Proficiency in multiple operating systems such as, MS Windows, iOS and Android
A high school diploma, or equivalent (preferred)
Weve got you covered
Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
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Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
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