Remote Live Chat Agent Job at Londono Realty Group Inc., Baltimore, MD

S3JEMmtTNjhGdVdldHU2NmxrMlNZaVBiUkE9PQ==
  • Londono Realty Group Inc.
  • Baltimore, MD

Job Description

Job Summary: We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Job location: Remote ( United States ).

Chat Agent Duties And Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements And Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Truck with Jed Logistics

Truck Driver/CDL-A /Touch Freight/Regional Job at Truck with Jed Logistics

 ...preventable accidents in the past 3 years.Cannot be terminated for last job for anything negativeDUI must be outside of 10 yearsFelonies and misdemeanors will all be reviewed by SecurityUrine drug screen requiredCDL Class A Driver / Truck Driver Benefits: Weekly... 

Applied Materials

Manager IV, Field Service Engineer (M4) Job at Applied Materials

 ...for key businesses (start up, warranty, service agreements, paid service). Identifies and...  ...with marketing and sales. Manages start ups in terms of time and cost requirements...  ...Interviews, hires, and trains customer engineers as necessary to support regional business... 

Easy Recruiter

Remote Data Entry Clerk / Typist Job at Easy Recruiter

About the job Remote Data Entry Clerk / TypistOur company is looking...  ...from the comfort of your home.You have to apply on our site...  ...have either a smartphone with a working camera or webcam on desktop/...  ....Data entry clerk experience is not necessaryCanada residents... 

Oxus America, Inc.

Sales Engineer Job at Oxus America, Inc.

 ...Product and Marketing Management 2. Business Development 3. Sales Strategy & Operations 4. Customer Service The Sales and...  ...Aftermarket Business Unit and Sales functional leadership, Engineering, Product and Marketing Management, and Business Development ... 

Maxion Research

Clinical and Market Research Associate (Remote Access) (Hiring Immediately) Job at Maxion Research

 ...Join Our Part-Time Research Studies Today! Are you eager to earn extra income from the comfort...  ...studies including focus groups, clinical trials, online surveys, secret shopping,...  ...and services, sharing your thoughts and experiences. What We Need From You: - A working...