Participates in requirements gathering and design workshops to understand applications functionality and support requirements for the team to take on. Level 2 and 3 Salesforce support, interacting with business and other teams. Tool/technical assessment for releases. Feasibility analysis. Support technical architecture of the solution. Defines mapping specifications for integrating Salesforce with other enterprise applications. Application support, incident analysis, and problem reduction. Lead and mentor the Salesforce support team onsite and offshore. Qualifications: Bachelor's degree in Computer Science or equivalent. 4+ years of experience in Salesforce.com project implementation and experience in enterprise-level project and regional rollout. Full life cycle implementation and support, hands-on technical knowledge and architecture solutions required. Salesforce.com certifications and good knowledge of the Salesforce.com platform (i.e., Visualforce, Apex, Salesforce Lightning, Integration, etc.). Experience migrating from Classic to FSC and Lightning. Able to work well in a cross-functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture. Lead Salesforce Support for multiple Business Units, managing the support team onsite and offshore, and actively interacting with Product and Business Partners. Excellent customer service and eager to help and learn leading-edge technologies (SF and other supporting services and components). Good communication skills; written and verbal. #J-18808-Ljbffr Blockchain Technologies. LLC
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