62-100 Mauna Kea Beach Dr, Waimea, HI 96743, USA Job Description Posted Tuesday, September 2, 2025 at 4:00 PM Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical,drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. At Mauna Kea Resort, we\'re creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Management & Non-Union (MAN010) Band 5 Responsibilities The Spa Director is responsible for the strategic leadership and daily operations of the luxury resort spa. This role ensures the delivery of exceptional guest experiences, oversees a high-performing team, and drives business performance through innovation, service excellence, and operational efficiency. Direct all aspects of spa operations, including guest services, treatment areas, wellness programs, and amenities, ensuring a seamless and luxurious experience. Lead, inspire, and develop a team of spa professionals, including therapists, aestheticians, and front desk staff, fostering a culture of excellence, professionalism, and personalized service. Maintain the highest standards of cleanliness, safety, and functionality in collaboration with housekeeping and engineering teams. Design and implement service menus, wellness offerings, and seasonal promotions aligned with luxury trends and guest expectations. Monitor and ensure compliance with all health, safety, and licensing regulations. Other Duties Actively engage with guests to ensure satisfaction, resolve concerns, and personalize experiences. Collaborate with resort leadership and marketing teams to promote spa services, packages, and brand positioning. Stay ahead of industry trends and integrate innovative wellness practices and technologies. Manage vendor relationships and oversee procurement of spa products and equipment. Working Conditions Operates in a serene, indoor spa environment within a luxury resort setting. Requires collaboration with multiple departments and occasional attendance at resort events or meetings. Work Hours Must be able to work a schedule set by the General Manager or Hotel Manager. Flexibility required, including weekends, holidays, and peak resort periods. Must be able to work more than 50 hours per week. Equipment Use Proficient in spa management software, POS systems, and standard office tools. Familiarity with spa treatment equipment and retail inventory systems. Mental and Physical Demands Ability to remain composed and professional in a fast-paced, guest-facing environment. Must be able to stand for extended periods and lift up to 50 lbs as needed. Strong organizational, leadership, and decision-making skills. Communication Demands Exceptional verbal and written communication skills. Ability to lead team meetings, deliver training, and interact with high-profile guests and stakeholders. Qualifications Minimum 5 years of leadership experience in a luxury spa or wellness environment preferred. Proven expertise in spa operations, wellness programming, and guest service excellence. Previous hands-on experience as a therapist (massage, aesthetics, acupuncture) preferred. Strong financial acumen with experience managing budgets, forecasting, and driving revenue. TB clearance card as required by the Hawaii State Department of Health. We appreciate your interest in joining our \"Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form. 62-100 Mauna Kea Beach Dr, Waimea, HI 96743, USA #J-18808-Ljbffr Mauna Kea Beach Hotel
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