Job Description

Overview Hand & Stone Massage and Facial Spa is looking for a Manager Trainee. We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada! We are currently seeking an energetic and reliable Spa Manager Trainee to help us continue to grow our locations. Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace? As the Spa Manager Trainee, you will learn how to direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager Trainee will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. Our goal is to offer the trainee a fast-track to becoming a Spa Manager within our organization. In this role you will also be visiting each of our locations in our group to learn and adapt to different sales environments and staffing challenges. You\'ll be exposed high volume experienced locations and newer more nurturing needs of spa development processes. Benefits: Bonus based on performance Employee discounts Training & development Qualifications / What we are looking for Have a great personality and excellent interpersonal skills Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue Are a dynamic leader who can manage a diverse staff Have great communication skills and connect well with staff and stakeholders Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations) Are an empathic individual who can put yourself in someone else’s shoes Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry Able to report to different locations in the Fort Worth Metroplex area not to exceed 30 miles Responsibilities Overcome objections during the sales process and increase the membership base Learn to perform data analysis that drives business decisions and success Learn to use sound judgment, work independently, with minimal supervision Plan and direct to meet the daily needs of the operation Track staff schedules efficiently to optimize capacity, revenue, and profits Maintain the utmost cleanliness and soothing ambiance of the premises Learn to manage inventory effectively Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints Learn how to maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations Learn to effectively hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures Learn how to motivate and empower the team to achieve high standards What’s in it for you? Long term growth opportunities Competitive compensation Commission opportunities and generous bonuses Employee discounts I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee. #J-18808-Ljbffr Hand & Stone - 3240 W 7th St - Fort Worth, TX

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