Job Description

Technical Account Manager- High Tech

Company: Ansys

Requisition #: 15470

Our Mission: Powering Innovation That Drives Human Advancement

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary / Role Purpose

The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience. The TAM works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand Ansys’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan.

Key Duties and Responsibilities

• Establish a long term and sustainable relationship with the assigned accounts, by aligning Ansys’ solutions with the client’s key business initiatives; the Technical Account Manager is viewed by the customer as their Single Point of contact for all technical activities
• Work collaboratively with the EAM, identify the necessary strategic long term and short term technical activities worldwide to achieve the overall sales goals with the agreement of the customer
• Advanced professional role, focus on select account(s), primary point of contact for all technical engagements, expertise in mapping customer technical requirements to Ansys solutions in an industry vertical
• Work with the EAM to leverage proper technical resources to assist in the effort to expand the Ansys footprint
• Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
• Ensure a close connection between the team and Ansys Development for effective response to all defects and enhancement requests
• Support account-based marketing strategy to drive technology proliferation campaigns including adoption and deployment
• Participate and contribute to field-factory interlock on Ansys product enhancement and competitive solution positioning
• Lead opportunity qualification & drive technical campaigns for complex engagements, advise on market sizing initiatives
• Lead account-based marketing strategy, drive technology deployment & adoption including partner solutions

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS or MS or PhD in Mechanical/ Aerospace/Electrical Engineering or related field
• Required minimum years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3
• Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
• Demonstrated understanding of Ansys products, technology and how these tools are used in a particular customer segment(s)
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
• Strong organizational and time management skills, possesses a sense of urgency
• Ability to travel domestically up to 25% of time

Preferred Qualifications and Skills

• Preferred education and years of professional experience in an engineering software environment: BS+12, MS+10, or PhD+7
• 4 years of experience in application engineering, customer support, or consulting services type customer facing roles using engineering software
• Ability to interact effectively with senior business managers and C-level executives
• Ability to travel domestically up to 50% of time

INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions.

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

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