Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a  public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a  Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in  transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

Join a new Veeva product team in an exciting space, teaching our customers how to use our products. We’re looking for someone to create and maintain both training and documentation materials. You would be instrumental in helping our new offering scale and grow.

What You’ll Do

• This role is responsible for creating the training and documentation deliverables of a new Veeva software offering. They will help form and build our catalog of content using Veeva best practices and technology where appropriate. 
• Customers using the new offering require training on the software and best practices - this role is responsible for delivering a robust online help site to bring a customer quickly and efficiently up to speed and then keep them updated as new features are added.
• As customers log support tickets and need assistance, you will turn around new content quickly
• A successful candidate in this role brings a strong background in user education for technical SaaS products. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team of owner/builders at Veeva and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed.

Requirements

• Excellent communication (written and oral) and research skills
• Ability to manage your time effectively when faced with competing priorities
• Ability to work independently with little direct supervision
• Strong sense of urgency, willing and able to turn around content fast
• Expert in Git, and Markdown language – with provable experience
• Experience using HUGO (or equivalent Static Site Generators)
• Experience designing and developing Enterprise software-related documentation and training
• Experience with screen recording and video editing software (e.g. Camtasia)
• Experience with rapid eLearning development tools, such as Articulate Storyline (preferred) or Adobe Captivate
• Qualified candidate must be legally authorized to be employed in the United States. Veeva does not provide sponsorship of employment visas for this position.

Nice to Have

• Working knowledge of the software development process and cloud software
• Experience in an agile software development environment
• Experience in writing for regulated industries - Life Sciences preferred

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $75,000 - $115,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at  talent_accommodations@veeva.com .

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