Job Description

Tour Guide

The Tour Guide role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As a Tour Guide you are responsible and accountable for all land explorations, transfer operations, and brand ambassadorship & representation. The Tour Guide is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration.

This role has a very high level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished communications & social skills, a collaborative team spirit and a passion for guest satisfaction.

Responsibilities

• Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
  • National Parks Regions
    • Group 1: Yellowstone, Glacier, Grand Teton
    • Group 2: Smokey Mountains
• Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
• Effectively communicate with guests about the schedule, weather, and activity levels.
• Create daily programs to give to guests to explain what each day entails.
• Create and execute entertainment, such as trivia and games, on board the motorcoach.
• Accompany guests who choose to stay back from excursions.
• Assist guests with minor medical attention.
• Accommodate all reasonable guest requests.
• Socialize with guests at every opportunity.
• Communicate with home office frequently, including completing daily reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
• Prepare materials for turnaround day.
• Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.

Requirements:

• Previous National Parks Tour Guide experience.
• Very strong-to-expert knowledge of National Parks operations and travel routes.
• Significant experience in hospitality, tourism, and/or event management.
• Extremely strong communication skills.
• Excellent time management skills and attention to detail.
• Excellent social skills.
• Strong critical thinking skills.
• Strong sense of production and presentation.
• Enthusiastic, confident and can-do attitude.
• Basic knowledge of audio/visual equipment.

*Job sites across the nation. American Cruise Lines

Job Tags

Home office,

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