Job Description
We are seeking an experienced and proactive Training Manager to lead the development, implementation, and continuous improvement of training programs across the organization. This role is responsible for driving workforce capability through new hire orientation, ongoing employee development, and the creation of clear, effective training content and protocols. The Training Manager works cross-functionally to identify training needs, deliver engaging training, and support a high-performance culture. Frequent presence on the production floor and strong collaboration with departmental leaders are essential. This position partners closely with the Senior Manager of People Operations, who holds primary responsibility for compliance oversight.
Key Responsibilities: Training Development & Program Leadership: - Develop, implement, and lead a comprehensive training and development strategy aligned with organizational goals and compliance requirements that supports onboarding, safety, quality, operational standards, and continuous improvement.
- Manage the entire training lifecycle, including onboarding, cross-training, upskilling, and leadership development including needs assessment and planning to content creation and delivery.
- Analyze business needs and performance data to identify training gaps and create plans to close them.
- Design and lead annual training calendars, initiatives, and continuous learning programs for production, safety, quality, warehouse, sanitation, maintenance, environmental, and HR policies.
New Hire Orientation Development & Delivery: - Design and lead an engaging, structured new hire orientation program for all hourly and salaried employees.
- Ensure orientation materials are current, role-specific, and aligned with company culture and values.
- Personally deliver or coordinate the delivery of orientation sessions, incorporating plant tours, policy reviews, role-specific guidance, and personal and food safety basics.
- Cross train other team members to serve as a back-up in the case of your absence.
Team & Stakeholder Collaboration: - Partner with department managers and supervisors to evaluate role-specific training needs and support site-level execution.
- Provide coaching, direction, and support to managers, supervisors, and team leads in delivering and reinforcing training.
- Serve as the primary point of contact for all training-related questions, escalation, and planning.
Standard Operating Procedures (SOPs) & Training Content: - Develop and write clear, detailed procedures and Standard Operating Procedures (SOPs) for training support across departments.
- Partner with Subject Matter Experts (SMEs) in production, safety, quality, warehouse, sanitation, maintenance, and human resources to draft or revise training content.
- Recommend and establish protocol updates based on training observations and feedback from trainees, leads, and other stakeholders.
- Maintain up-to-date training documentation and ensure consistency, clarity, and accessibility across all training systems.
Learning Management System (Alchemy) Oversight: - Manage the Alchemy platform (or equivalent LMS) to create training courses, track employee progress, and maintain compliance with company policies and regulatory standards.
- Monitor training data accuracy, course effectiveness, and certification records.
- Provide LMS system training to managers, supervisors and department leads and reinforce accountability for team participation
- Ensure proper documentation and certification for all training programs.
Cross-Functional Collaboration: - Collaborate with operations, quality, safety, human resources, sanitation, and maintenance teams to align training programs with real-time needs.
- Support managers, supervisors, and team leads in delivering hands-on, shift and line based training.
- Serve as the internal training subject matter expert and resource for best practices and continuous improvement strategies.
- Effectively communicate training goals, schedules, and requirements to all employees.
Compliance & Reporting: - Track training completion rates, certifications, and any gaps in employee knowledge.
- Report on training progress, completion rates, and compliance metrics to management.
- Partner with OIC subject matter experts to stay current with industry standards and regulations to ensure training programs meet required safety, environmental, and quality standards.
Training Insights & Recommendations: - Track and analyze training metrics (participation, comprehension feedback, OJT progression, etc.)
- Identify gaps, trends, or inconsistencies and provide actionable recommendations to leadership.
- Partner with Senior Manager of People Operations to ensure training recommendations align with broader compliance, safety, and performance frameworks.
Qualifications: - Bachelor’s degree in Organizational Development, Education, Human Resources, or related field preferred, but not required.
- 5+ years of proven experience as a Training Manager or in a similar role, preferably in manufacturing or food production environments.
- Demonstrated experience building and delivering training programs in a manufacturing or food production environment.
- Strong written communication skills, verbal communication skills, and technical writing skills, including SOP and instructional material development encompassed with ability to effectively communicate with teams.
- Proficient in Learning Management System (LMS) platforms (Alchemy preferred), Microsoft Office Suite, and content creation tools.
- Skilled facilitators with the ability to engage diverse learning styles across all levels of the organization
- Excellent time management, organizational, and project coordination skills.
- Comfortable working on the production floor and adapting training methods to various roles and settings.
- Knowledge of safety, environmental, and quality standards in a manufacturing setting.
- Ability to collaborate effectively with department managers to identify training gaps and develop solutions.
- Strong attention to detail, ensuring high-quality and accurate training content.
Work Environment: - Primarily office-based with frequent time spent in production environments, including cold storage and noisy areas.
- Standard office equipment is used, reasonable accommodations with be made for individuals with disabilities
Physical Requirements: - Must be able to walk, stand, and navigate the production floor regularly.
- Occasional lifting of training materials or equipment up to 20 pounds.
- Regular use of hands, hearing, and vision for computer based and in-person training activities.
- An office position, which may require sitting for long periods of time and a significant amount of time in front of a computer entering data and preparing reports
Job Tags
Hourly pay, Full time, Traineeship, Shift work,