Job Description

Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. This position is the beginning of building a rewarding career in a dynamic industry. Company Perks Personal and Career Development Robust Leadership Training Beautiful Retreats Massage Heights Family FundEmployee Discounts Competitive hourly pay with commission and bonus opportunities! Schedule / Expected Work Hours: 6–8-hour shifts Days and night shifts available Weekends, evenings, and holidays are required Job Summary The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction. Responsibilities Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift Assist as assigned with recruitment, hiring, training, developing and retaining top talent Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team Stay updated on all services, products, and promotions, and be diligent in setting an example for your team Effectively manage team member schedules to ensure proper execution of daily operations Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals Lead by example, demonstrating the ability to achieve personal as well as team goals Qualifications At least 1-year face-to-face sales or retail management experience Self-starter mentality with leadership, organization, communication, and interpersonal skills At least 1-year experience in training, coaching, and conflict resolution Demonstrate a working knowledge of computers and standard software Basic business math skills Must be able to work varied hours including weekends, evenings, holidays, etc. Company Overview Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services. Company Values Loyal Take the Next Step - Elevate Your Career We are looking for the next great Assistant Retreat Director to join our team. For immediate interview consideration, please complete this short application, and we will follow up regarding next steps. Compensation: $18.00 - $35.00 per hour At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights Apply with Indeed (if you already have a resume on Indeed) Or apply here. * required fields First Name * Last Name * Email * Phone * Yes, Text Me! I want to get text messages for this job from Massage Heights - Mission Viejo. Are you legally authorized to work in the US? * Are you available to work nights and weekends (our busiest times)? * How many years of experience do you have with face-to-face sales and customer service? * I was referred to this position by a current employee Who referred you? Be Part of an Elevated Experience at Your Retreat Personal & Career Development Guided learning pathway through Massage Heights University Flexible Schedules Supports work-life balance Professional & Safe Environment Committed to making safety for Therapist and Guest a priority. *Member of the National Association of Spa Franchisees* Employee Discounts Products and services Massage Heights Family Fund A program that supports team members during times of hardship Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens. “I've been here a little while, & from what I've experienced, it's a night & day work culture difference between here and places I've worked in the past. It's a cozy little retreat with a family atmosphere. The management staff is so caring and respectful!! The owners are actually INVOLVED in the business!! They don't consider themselves above the staff, they come to work & help out, from the front desk to cleaning the toilets. And I personally appreciate the fact that you can contact them, and they get back to you almost immediately!! They are constantly looking for ways to pay the therapists more and more!!” #J-18808-Ljbffr Massage Heights - Vegas - Adobe

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