Job Description

Com-Ops Assoc. Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Com-Ops Assoc. Specialist is responsible for assisting with the implementation and oversight of complex programs and workflows assigned to them. They act as subject-matter experts within their group and will take a lead role in executing all procedures necessary to support our business partners. The Assoc. Specialist will have a full understanding of the service level agreements, performance guarantees and client expectations for the products they support and will provide steady state workflow management and contribute to issue resolution requests and process improvement activities. The ability to exercise good judgement, leverage available resources and show initiative are all key qualities of a successful Com-Ops Specialist. Teamwork, communication, engagement, and creative problem-solving skills are all required when dealing with the complex workflows and products our team supports. This role requires the ability to multi-task, think outside-the-box and a willingness to offer a helping hand whenever and wherever necessary.

If you live near Eden Prairie, MN, youll enjoy the flexibility to work a hybrid schedule.

Primary Responsibilities:

1. Responsible for meeting workflow deadlines, compliance requirements, client expectations, SLAs and overall program goals for assigned product(s)
2. Maintain effective communication with business partners, vendors and support team members to manage workflow expectations and meet deadlines
3. Identify risks and implement solutions to avoid or minimize negative impact
4. Develops and maintains workflow documentation and reporting
5. Assists with resource planning for assigned program and/or products and will monitor daily activities
6. Assist with developing a clear and concise plan to both execute the program and monitor its progress. This includes adjusting along the way as needed to ensure success and minimize risk
7. Maintain effective communication with customers, vendors, and team members.
8. Works with other team members and analyst to maintain accurate metrics and reporting for assigned program and products. This includes the distribution and reporting of program details as needed
9. Assists team with training and related documentation as needed
10. Other duties and responsibilities as required

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of project or account management
• 2+ years of print and/or digital campaign execution with inbound or outbound communications
• 2+ years of experience coordinating or managing deliverables of third-party vendors
• Basic understanding of MS Excel, PowerPoint, Word, Outlook
• Ability to work in the Eden Prairie, MN, corporate office 4 days per week
• Available to travel occasionally on business, up to 10%

Preferred Qualifications:

• Healthcare industry and/or UnitedHealth Group experience
• Demonstrated ability to solve problems and to achieve desired outcomes

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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