Job Description

Job Title: Dental Insurance Coordinator

Job Location: 9200 Marketplace Drive Miamisburg, Ohio 45342

Job Type: Part-time, opportunity for full-time 

Reports To: Office Manager/Dental Practice Manager

Job Overview:

We are seeking a detail-oriented and proactive Dental Insurance Coordinator to join our team. The ideal candidate will have a strong understanding of dental insurance processes, excellent communication skills, and a passion for helping patients navigate their insurance benefits. This position is key in ensuring smooth billing and claims processes while providing exceptional customer service.

Key Responsibilities:

• Insurance Verification & Eligibility: Verify dental insurance benefits and eligibility for patients before their appointments. Ensure accurate coverage information is collected and maintained.

• Claims Processing: Submit dental insurance claims, track claim status, and follow up on any outstanding claims. Resolve any issues related to claim denials or rejections.

• Patient Billing: Work with patients to explain their insurance coverage and financial responsibilities, including co-pays, deductibles, and out-of-pocket costs. Provide clear explanations of treatment costs and assist with payment arrangements.

• Insurance Communication: Serve as the primary point of contact between the practice and insurance companies. Communicate effectively with insurance carriers regarding patient coverage, claims status, and discrepancies.

• Treatment Authorization: Obtain pre-authorization for procedures when necessary, ensuring the required documentation is submitted in a timely manner.

• Patient Advocacy: Assist patients with insurance-related inquiries, including benefit explanations, claim issues, and general insurance questions. Advocate for patients to resolve insurance-related challenges.

• Record Keeping & Documentation: Maintain up-to-date and accurate patient insurance records in the practice management system. Ensure all insurance information is correct and current.

• Coordination with Clinical Team: Work closely with the clinical team to ensure proper coding and documentation for submitted claims, and resolve any insurance-related discrepancies.

• Reporting: Provide regular reports to the office manager or practice manager on the status of claims, outstanding balances, and insurance-related issues.

Qualifications:

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Minimum of 2 years of experience in dental insurance coordination or a similar role.
• In-depth knowledge of dental insurance plans, billing procedures, and terminology.
• Proficiency with dental practice management software (e.g., Dentrix) and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive patient information with confidentiality.
• Knowledge of dental coding (ADA codes) and insurance claim processes is a plus.
• Ability to work efficiently both independently and as part of a team.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (PTO)
• 401(k) plan
• Continuing education and training opportunities
• Positive work environment

How to Apply:

Please submit your resume and cover letter. Our website can be found at We look forward to hearing from you!

John R. Striebel Dentistry is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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