Job Description

Are you passionate about providing exceptional customer service and looking for a flexible role that offers the option to work either remotely or on-site? Eyecare Center of Salem is seeking a dedicated and professional Customer Service Representative to join our team. This position is ideal for individuals who excel at helping others and are comfortable in both virtual and in-person environments.

Key Responsibilities:

• Serve as the first point of contact for patients, addressing inquiries via phone, email, or in-person
• Provide accurate information about our services, appointment scheduling, and vision care products
• Assist patients with their appointments, both virtually and on-site, ensuring a smooth and seamless experience
• Resolve patient concerns, process requests, and direct inquiries to the appropriate department
• Handle insurance questions and billing inquiries in a professional and courteous manner
• Maintain patient records and ensure data accuracy in our system
• Provide support to the clinical and administrative teams when needed

Job Requirements:

• Strong communication skills, with the ability to interact effectively in both virtual and on-site settings
• Excellent problem-solving skills and the ability to handle customer inquiries with patience and professionalism
• Previous experience in customer service, healthcare, or a related field is a plus
• Proficient in office software (Microsoft Office, email, scheduling tools)
• Ability to work independently from home or collaborate in an on-site team environment
• For remote roles: Reliable internet connection and a quiet workspace

What We Offer:

• Flexibility to choose between remote, on-site, or hybrid work options
• A supportive and collaborative team environment, whether working remotely or in-office
• Opportunities for career development and growth
• Competitive pay and benefits
• The chance to make a positive impact on patients' experiences at Eyecare Center of Salem

At Eyecare Center of Salem, we are committed to diversity and inclusion. We welcome applicants from all backgrounds and experiences, and we strongly encourage individuals from underrepresented communities to apply.

If you're excited to provide top-notch customer service and enjoy the flexibility of working remotely or on-site, we’d love to hear from you! Submit your resume today and join our dynamic team.

Eyecare Center of Salem
Proud to be an Equal Opportunity Employer.

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