Kubernetes Platform Engineer Job at SmartChoice International Limited, Buffalo, NY

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  • SmartChoice International Limited
  • Buffalo, NY

Job Description

Job Title: Kubernetes Platform Engineer – Site Reliability Engineering

Location: Buffalo, New York (Hybrid)

Overview:

We are looking for an experienced Kubernetes Platform Engineer to join our Site Reliability Engineering (SRE) team, supporting high-availability payment services on a large-scale internal Kubernetes environment. This role is suited for someone passionate about maintaining service uptime, automating operational tasks, and improving system resilience. You’ll be part of a global operations team ensuring 24/7 support for critical production workloads.

Key Responsibilities:

  • Provide Tier 1 through Tier 3 support for payment services hosted on Kubernetes clusters.
  • Monitor infrastructure and application health using tools like Datadog, Splunk, Prometheus, and Grafana.
  • Respond promptly to alerts, resolve production incidents, and maintain service-level objectives (SLOs).
  • Participate in scheduled on-call rotations and assist during system maintenance, upgrades, or compliance-related releases.
  • Design and implement automation for routine tasks, incident mitigation, and system recovery.
  • Collaborate with development and DevOps teams to improve CI/CD pipelines and deployment reliability.
  • Maintain documentation including runbooks, standard operating procedures (SOPs), and post-incident reports.

Qualifications:

  • Proven experience working with Kubernetes platforms (ideally GKE or Anthos).
  • Proficiency in monitoring and logging tools such as Datadog, Prometheus, Grafana, and Splunk.
  • Deep understanding of SRE best practices including incident management, root cause analysis, and alert tuning.
  • Comfortable operating in production environments under pressure and handling on-call responsibilities.
  • Google Cloud Platform (GCP) certification is a strong plus.
  • Experience in highly regulated sectors, particularly finance or banking, is advantageous.

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