Job Description

Company Description

Bella Luce Med Spa, located in Oklahoma City, is an award-winning non-surgical sanctuary dedicated to enhancing clients' natural beauty and confidence. The spa offers a comprehensive menu of aesthetic treatments tailored to each individual's unique goals, with a focus on safety, comfort, and lasting beauty.

Role Description

This is a full-time on-site role as a Medical Spa Manager at Bella Luce Med Spa in Oklahoma City, OK. The Medical Spa Manager will oversee day-to-day operations, ensure exceptional customer service and satisfaction, manage staff, and coordinate treatments and services for clients.

Responsibilities

• Perform regular inventory checks on retail, back bar, office, and medical supplies
• Order all retail products, back bar items, medical supplies, and office supplies
• Track and reconcile expenses; submit and manage expense reports
• Manage vendor and sales rep relationships
• Research, onboard, and launch new products and services
• Handle maintenance, service, and repair scheduling for all medical and aesthetic devices
• Manage staff schedules and timecards
• Approve time off requests and ensure proper shift coverage
• Supervise and support employee performance and morale
• Enforce and update employee protocols and expectations
• Oversee employee cleaning duties and general spa tidiness
• Organize onboarding and continuous training for all employees
• Manage employee commissions and incentives
• Address employee concerns and resolve workplace issues
• Recruit, hire, and train new staff as needed
• Develop all monthly promotions, specials, and treatment discounts
• Collaborate with the marketing team to promote monthly discounts and offers
• Track and analyze sales to adjust promotional strategies
• Resolve client complaints, concerns, and service-related issues
• Ensure consistently high-quality client experience
• Ensure compliance with privacy and safety protocols for all clients
• Ensure compliance with all medical, legal, and safety regulations
• Maintain required licenses and certifications for staff and spa operations
• Ensure OSHA and HIPAA compliance in day-to-day functions
• Monitor revenue, expenses, and profitability of the spa
• Identify opportunities for growth and improvement
• Set performance goals for the team and evaluate results

Qualifications

• Spa Management and Skin Care expertise
• Customer Satisfaction and Customer Service skills
• Experience in Budgeting and Financial management
• Excellent interpersonal and communication skills
• Strong organizational and leadership abilities
• Knowledge of medical spa treatments and procedures
• Bachelors degree in business management or related field preferred.

Schedule is Monday through Friday 9:00am until 5:00pm, except on Thursday when we are open until 7:00pm.

Please submit resume and salary requirements for consideration. Salary will be commensurate with experience and education.

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