Job Description

PRF: Client/Client/2023/2131389 Buy Rate: 400 USD/Day Rel Exp Required: 6+ Years Work Location:, Nashville, TN office. Title Tech Support Analyst GRCF Role Profile CDIO Technology Role Family Tech Support Analyst City Nashville Business Sector TSG& Hosting Services Company: Banking is a client-focused financial services firm that offers a combination of wealth management, asset management and investment banking services on a global and regional basis. We aim to be the world's leading wealth manager and the top universal bank in Switzerland, complimented by an investment bank and asset manager which are world-class in their chosen areas of focus. Business Area: Banking Technology is the IT function responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm. IT supports the whole of Banking across a wide range of systems and functions. Services range from business consultancy and technical architecture to analysis, solution development and project management. Your role:

• Ensure production stability and availability for key operational business processes.
• Handle incident escalation and management
• Perform Problem Management on production issues
• Perform Incident trend analysis
• Prioritize remediation activities with delivery teams
• Conduct deep-dive post-mortems
• Drive process improvement initiatives alongside global production support projects.
• Act as coach for junior members of the team.
• Create and maintain written procedures and make available for audit or management review.
• Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders.
• Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure.
• Support both packaged and custom solutions
• Display strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• Fundamental IT skills across Windows, UNIX, Cloud, SQL, and ITIL
• Have a natural ability to solve complex issues (covering both technical and business areas)

Your team: You'll be working in the Hosting Services WM USA team in Nashville, TN. We are aligned to Banking WM USA business where the approach is based on the trusted relationship of our Financial Advisors and their clients. Our experienced Advisors are committed to understanding clients' needs and delivering insightful, informed advice to help them realize their dreams. Your Experience & Skills You have: demonstrable experience in IT delivery and support (5+ years) experience in the Finance or Banking Industry a proven track record of collaborating in matrix environments in-depth knowledge incident and problem management practices Knowledge on SRE framewrork solid technical (PeopleSoft, UNIX, JAVA, databases, tools, automation) and presentation skills highly refined and professional in verbal and written communications experience of managing a relationship with vendors and other stakeholders operating in a global team environment bachelor's degree in business related area ITIL qualified & proficient in using Service Now experience with monitoring tools like AppDynamics and Splunk evidence of being able to work in a dynamic and stressful environment experience in cloud computing, containers, and Kubernetes experience in data analytics and data science tools like Cloudera, Informatica, Azure Data Bricks, Azure Data Factory etc. experience in managing microservices and middleware platforms experience with DBMS and NoSQL databases like Oracle, Cassandra, Postgres etc. experience with cloud and container monitoring tools experience with ETL platforms experience with API management and API gateways like Apigee You are: a strong communicator, comfortable interacting with colleagues at all levels honest, reliable, self-motivated with a high level of integrity highly committed, resilient and outcome focused a results-oriented worker, with the ability to set priorities able to support multiple and complex projects at any given time flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude keen to learn new technologies and build a solid understanding of the business context of the applications customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels Tekfortune Inc

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