Job Description

The overall purpose/primary function of the Sr Engineer – Cloud , is to be a subject matter expert on Cloud design, build and administration in our IaaS, PaaS, SaaS, DaaS, etc. environments. The candidate will define and be responsible for deployment of cloud services, capacity planning, backup strategies, and integration execution.

Relevant platforms include but are not limited to Amazon Web Services (AWS), Microsoft Azure, Google Cloud, Apigee, Oracle Cloud, Red Hat and Oracle Enterprise Linux (OEL) Applications and Servers, WebLogic / WebSphere Application Server / Java containers, Oracle Database, Microsoft Windows Applications and Servers, Cache servers, Search engines (Endeca or equivalent), and Repository (SVN / GIT).

This position is part of operations and interfaces with development, and quality assurance teams. The Sr Engineer – Cloud is responsible for supporting proprietary applications, open source, commercial software, and cloud.

How You'll Shine:

• Responsible for the design, build and administration of Services running in the cloud (AWS, Azure, Google, Oracle, etc.) that maintains the operational integrity of T+L’s systems/technologies on a 24x7 basis. Perform daily tasks within the scope of the role including but not limited to, health checks, routine maintenance, review patch/maintenance levels, promote code / services, update and create documentation and proactively support the services in production and non-production environments. This position also interfaces with 3rd party Managed Services and vendors, as well as in-house IT to support WD’s services, specifically for problem, incident and change management. ​
• Perform internally generated research on new products and technologies related to cloud. Be cloud subject matter expert (SME) - assist IT personnel when required in a consulting capacity in order to ensure project success. This is accomplished through meeting set objectives, and mentoring other members of IT when it comes to cloud technologies.
• Responsible for partnering with the Enterprise and Solutions architecture teams, as well as other engineering teams, in the execution of systems/platform build and deployment for new and existing initiatives as per Technical Services designs and guidelines. Solutions include research in best practices as well as pre and post implementation documentation as well as project execution, when required. Responsible for providing estimates for projects/initiatives, tracking time, and communicating as it relates to assigned projects/initiatives.
• Provide level 2 & 3 problem and incident response support for the enterprise production and non-production environments as well as for applications and services within the scope of the Technical Services infrastructure including domestic as well as global infrastructure components/systems where applicable. This includes on-call support activities and weekend/after hours as required.
• Performs other duties as needed

Travel Requirements:

• Travel may be required to corporate offices including but not limited to Orlando, Indianapolis, and others as required. Travel should not exceed more than 10% of time.

What You'll Bring:

• Degree in relevant field or equivalent work experience
• AWS Cloud Practitioner certification, or Azure/GCP equivalent
• Ability to work as part of a team
• Proven communication and technical writing skills
• Ability to learn new technologies quickly, and become the subject matter expert
• Strong self-sufficiency, initiative, and work ethic
• Ability to solve complex problems with minimal direction
• Knowledge of service management processes (e.g. ITIL) is a plus
• Knowledge working in an Agile environment is a plus
• Ability to adapt, and work autonomously in a 24 x 7 global business
• Extensive experience with public cloud offerings such as Amazon Web Services, Microsoft Azure, Google Cloud Services, Oracle Cloud or the like
• System administration experience, preferably Red Hat, Oracle Enterprise Linux, or Windows
• Java application server administration such as Tomcat, Weblogic, or WebSphere is a plus
• Web server experience such as Apache, NGINX, IIS, or similar is a plus
• Some experience with TCP/IP, SMTP, DNS, SSH, Routing, Switching, Clustering, Load balancing, LAN
• Good understanding of network/security systems and protocols
• Experience with cloud security is a plus
• Excellent customer service, communication, and technical documentation skills
• Experience with container technologies is a plus
• This position requires a minimum of 10 years technology experience, and a minimum of 5 years cloud administration experience, and 2 years experience in a cloud engineering role. Qualified candidate is a hands-on technical engineer, or systems administrator with proven production support roles in an enterprise environment.

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