Job Description

Aaron Perry - State Farm Agency, located in Madison, WI has an immediate opening for a full-time, Assistant Office Manager. As an Assistant Office Manager you will support our agency to continually achieve its goals. You will empower our team by implementing and supporting office policies and consistently ensuring excellent and mutually beneficial customer experiences.

We seek a detail-oriented professional with stellar customer service and collaboration skills to support our agency and community by promoting State Farm products and services. If this sounds like you, please submit your resume and we will follow up with the next steps.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Qualifications:

• Excellent communication skills - written, verbal, and listening
  Highly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Property and Casualty License (must be able to obtain)
• Life and Health License (must be able to obtain)

BENEFITS:

• Salary plus commission/bonus
• Paid time off (holidays and personal/sick days)
• Health, Vision, Dental, Life benefits
• Retirement Plan
• Growth potential/opportunities for advancement within my agency

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