Job Description
Overview
The Practice Manager is responsible for strategic and daily operations of multiple locations of a practice, while balancing the daily goals of the practice(s) with the larger strategic vision of the practice and Specialized Dental Partners to drive results in all areas of practice
performance. This position is responsible for all practice areas including: revenue cycle, billing, patient experience, human resources, budgeting, financial analysis, clinical workflows, and recruitment.
The Practice Manager works in collaboration with Doctors and clinical leadership to ensure high-quality clinical operations. Facilitates an environment that promotes high patient care standards and implements strategies to ensure high customer satisfaction.
Demonstrates sound judgment and appropriate The Practice Manager is also responsible for consistently exhibiting the Core Values, and ensuring that every teammate lives the Vision and Mission on a daily basis.
Responsibilities
Essential Duties and Responsibilities:
- Ensures practice workflows begin and end with consistent and exceptional quality care
for the patient. Achieves system goals by maintaining workflows that support, measure
and achieve key clinical outcomes and KPIs. Maintains an improvement mindset for the
practice and aligns the practice and provider goals with those of Specialized Dental
Partners. Designs operational plans for practice. Monitors workflow for continuous
improvement opportunities. - Drives and owns the financial budget and outcome for the practice(s). Reviews monthly
financial statements to ensure revenue and expenses are accurate. Reports and resolves
any discrepancies with Specialized Dental Partners. - Prepares and reviews financial data and statistical reports with Doctors monthly.
Compares practice operating expenses goals. Analyzes expenses that exceed goals and
recommends and implements cost reduction strategies. Analyzes financial and statistical
reports to propose strategies which strengthen the financial well-being of the practice.
Develops annual budgets using knowledge of costs, supplies and labor. Monitors and
manages revenue cycle to ensure maximum reimbursement for the practice. Ensures
Job Description that demographics and charges are posted timely and accurately. Ensures coding
changes are identified and implemented. - Works closely with Leadership Team, Specialized Dental Partners and other stakeholders
to influence decision-making and drive performance; implements operational plan.
Works closely with Leadership Team and Specialized Dental Partners to develop and
execute annual Strategic Plan that encompasses all areas of the business. Works closely
with lead Doctor(s) to prepare, coordinate, record minutes, and co-facilitate monthly
practice review meetings with Doctors and teammates. Implements policies, procedures
and objectives for the practice which align with the Specialized Dental Partner’s policies
and procedures. - Acts as a liaison between Specialized Dental Partners and Practice(s) to communicate
and coordinate with various departments to resolve operational challenges and improve
quality of patient care. - Participates in designing staffing models which best optimizes Practice workflow. Hires,
develops and trains staff, including all aspects of Talent Management; evaluation,
counseling and termination - Provides information to Doctors and other providers, community groups, and referral
agencies about practice programs and new providers, in collaboration with the
marketing team. Identifies areas where the practice can better support the growing
needs of the community and lead initiatives to close gaps. Assists Leadership Team with
provider recruitment. Partners with Leadership Team, including Doctors, and Specialized
Dental Partners with development, practice growth, and strategic
planning/implementation. Onboards new providers.
Qualifications
Qualifications - To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required.
Requirements:
- 5+ years previous healthcare management experience in a high paced setting.
- 5+ years of leading large teams in dynamic, fast paced environment.
- 5+ years of Operations Management Experience Leading Clinical, Administrative And Operational
Teams Required.
Preferred Skills:
- Financial experience, budgeting, work with spreadsheets, Practice Management
reporting systems and software, Excel and similar database reporting is a plus. - A deep knowledge of all practice disciplines is required, including: revenue cycle, billing,
patient experience, human resources, budgeting, financial analysis, clinical workflows,
and recruitment. - Able to relate to, interact with and understand personality types and different kinds of
people. - Proven experience working in a Leadership position in a clinical or medical setting
- Strong understanding of healthcare administration and management
- Familiar with administrative software for healthcare systems
- Excellent verbal and written communication skills
- Strong leadership and organizational skills
- Excellent customer service with a Patient focus
- Able to travel to meetings and to attend conferences as necessary
- Able to sit, stand and move around for long hours at a time
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