Job Description

Job Description

Job Description

Director of Operations - For a Premier Restaurant Group!

We are an ambitious restaurant group with three established locations in the Grand Rapids area, committed to becoming the #1 hospitality destination regionally and beyond. Our culture is built on delivering exceptional guest experiences through high-caliber service and operational excellence. We're expanding with plans for two additional locations and seeking a visionary leader to guide our growth.

Position Overview:

We are seeking an experienced Director of Operations to lead our restaurant group's strategic vision and day-to-day operations. This role oversees approximately 250 team members across our locations and will be instrumental in scaling our operations as we expand. The ideal candidate will be a hospitality industry veteran who thrives in dynamic environments and is passionate about building upon our already strong foundation.

Key Responsibilities:

Strategic Leadership

• Develop and execute comprehensive operational strategies to position the company as the premier hospitality group in the region
• Lead expansion planning and implementation for new locations
• Drive revenue growth and operational efficiency across all properties

Team Development & Culture

• Identify, nurture, and develop talent throughout the organization
• Foster internal growth opportunities and career advancement pathways
• Maintain and elevate our high-caliber hospitality culture
• Build and lead a management structure capable of supporting expanded operations

Operational Excellence

• Oversee daily operations across all locations, ensuring consistency in service and quality
• Implement systems and processes that support scalable growth
• Monitor financial performance and operational metrics
• Ensure compliance with all regulatory and safety requirements

Guest Experience

• Maintain unwavering focus on exceptional guest satisfaction
• Establish service standards that reflect our commitment to hospitality excellence
• Address and resolve operational challenges that could impact guest experience

Qualifications:

Required Experience & Skills

• 5+ years of progressive leadership experience in upscale/fine dining hospitality operations
• Proven track record managing multi-unit restaurant operations
• Experience overseeing teams of 100+ employees
• Strong financial acumen with P&L management experience
• Demonstrated success in scaling restaurant operations

Leadership Qualities

• High emotional intelligence with exceptional interpersonal skills
• Ability to remain calm and decisive in high-pressure, fast-paced environments
• Strategic thinker who can balance big-picture vision with operational details
• Natural talent developer with a passion for mentoring and growing teams
• Unwavering commitment to hospitality excellence

Cultural Fit

• Deep appreciation for the art of hospitality and guest service
• Bib Gourmand-level service mindset focused on exceptional experiences
• Resilient leader who thrives in dynamic environments
• Alignment with our values of putting guests first while developing our people

What We Offer

Compensation & Benefits

• Competitive base salary: $120,000 - $140,000
• Possible incentive opportunities
• Comprehensive benefits package
• Growth opportunities within an expanding organization

Professional Environment

• Join a company with high standards and equally high support
• Opportunity to shape the future of a growing hospitality group
• Collaborative leadership team committed to excellence
• Resources and backing to implement strategic initiatives

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